Amy M. Shoop
Linkedin.com/in/amymshoop/
Summary
Seasoned and PMP-certified Director with 15+ years of experience in project management and business transformation. Adept at leading teams to deliver strategic initiatives that enhance productivity, lower costs, and drive innovation. Exceling in fostering a culture of collaboration and accountability, with a track record of optimizing operations and spearheading cross-functional projects that propel organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director, Project Delivery and Innovation
RTI International
Durham, NC
01.2017 - Current
- Led strategic initiatives that enhance driving business growth and fostered a culture of innovation, significantly contributing to business unit growth
- Effectively manage staff by overseeing performance planning, fostering development, and facilitating comprehensive evaluations to ensure peak performance
- Supervise the creation, upkeep, and adherence to standard operating procedures, ensuring streamlined and efficient operational processes
- Foster synergies with other RTI business units, seamlessly integrating innovation processes and ideas to enhance overall business performance
- Hold direct strategic and operational accountability for the implementation and direction of the managed groups, driving excellence and fostering growth
- Played a pivotal role in shaping organization-wide strategies and operational tactics by collaborating with senior managers and fostering a unified approach to business growth
- Engaged with senior-level stakeholders to maintain accountability measures while strengthening organizational effectiveness
- Fostered a dynamic and motivated team environment by prioritizing staff development and career progression implementing practices that promote high morale and retention
- Spearheaded the function's development, ensuring the availability of necessary resources and skill sets while continually identifying and implementing process improvements to meet RTI's objectives
- Championed developing and implementing a portfolio management strategy within the business unit, actively balancing incremental and disruptive innovation initiatives aligned with core business and emerging growth areas
Senior Manager, Innovation, Global Real Estate
RTI International
01.2017 - 12.2017
- Strategically guided workstreams to advance business objectives, integrating new methodologies to enhance efficiency
- Liaised across the FSS organization, partnering with managers to effectively address wide-ranging strategic and operational issues
- Assumed strategic and operational responsibility for the guidance and performance of managed workstreams, leveraging new methodologies to fuel the advancement of FSS business activities
- Led the identification and execution of work process enhancements, fostering a culture of continuous improvement and efficiency
- Uphold and enhance the professional credibility of the group function, fostering strong relationships with key internal and external stakeholders and organizations
- Spearheaded the cultivation of an innovative-centric culture, heightening awareness and emphasizing the importance of innovative thinking across all levels of the organization
- Drove the identification and capitalization of strategic opportunities in collaboration with corporate communications staff to foster the rapid adoption and success of business unit innovations
Quality Manager, SSES
RTI International
01.2017 - 12.2017
- Pioneered quality management strategies that elevated project delivery standards and operational excellence
- Championed cross-organizational teams in crafting and authoring comprehensive standards, guidelines, and best practice documents, establishing a robust support network for both project and quality management
- Proactively identified and instituted standard business processes, paving the way for cohesive quality and project management practices
- Spearheaded comprehensive support services for project staff, enhancing various facets of the Quality Management System through leadership and collaboration
- Developed and provided instrumental tools, fostering consistent implementation of standard operating procedures and elevating project management standards to new heights
- Led groundbreaking initiatives to implement comprehensive standards, steering the development of innovative tools for business process automation, and propelling the organization to heightened efficiency and effectiveness
- Cooperated with Quality Office personnel and business unit leaders, successfully developing, implementing, and maintaining dynamic Quality Management systems that significantly enhance operations in a multifaceted project-based research business
- Pioneered the evolution of project management strategy, delineating new standard practices and establishing critical standards for technical quality assurance, encompassing change, risk, issue, and problem management
Senior IT Project Manager, Global Technology Services
RTI International
01.2017 - 12.2017
- Drove IT project success by implementing Lean Six Sigma principles, enhancing team performance and project outcomes
- Generated insightful executive reports utilizing Business Intelligence tools, offering transparent progress updates toward established goals
- Ignited team synergies, fostering a harmonious work environment and uplifting morale
- Championed process enhancements by leveraging Lean Six Sigma methodologies, effectively rectifying inefficiencies and streamlining operations
- Spearheaded IT projects in line with G&A and Business Unit objectives
- Optimized GTS PMO's reliability and consistency by refining standard operating procedures and integrating industry best practices, fostering an environment of excellence and efficiency
- Crafted compelling business cases, outlining funding prerequisites, resource allocation, risk evaluations, and benefit analyses, accompanied by success metrics
- Led and realized high-impact, high-profile capital projects within allocated budgets, aligning organizational requirements with approved financial plans and tracking benefits through key performance indicators
- Cultivated cross-functional relationships within the RTI organization, facilitating the development of robust teams
Support Services Manager
FDH VELOCITEL
01.2015 - 12.2017
- Provided exceptional customer service through in-depth problem-solving and strong communication skills
- Directed enterprise infrastructure and engineering projects, fostering innovation and optimization
- Managed a six-member team responsible for desk function support, enhancing end-user experiences with both enterprise products and in-house developed systems
- Enhanced project efficiency by facilitating multi-party interactions and task coordination to reduce failure risks and minimize costs
- Led a distributed team providing seamless support across 26 nationwide locations, supporting field personnel operations
Telemedicine Manager
Wake Emergency Physicians PA
01.2013 - 12.2014
- Drove the development and implementation of new technology, processes, and products within the healthcare industry
- Spearheaded the development and implementation of a groundbreaking telehealth platform in the IT healthcare sector
- Strategically navigated contract reviews and negotiations with vendors, ensuring optimal execution
- Guided contract reviews and negotiations with vendors, ensuring optimal execution
- Led the technology development, fostering the successful launch of a custom healthcare platform
- Initiated and implemented robust internal processes, incorporating insights from board-certified emergency healthcare professionals to establish best practices in telehealth encounters, elevating the quality of care and service efficiency
Education
Bachelor of Science - Business Administration
University of Mount Olive
Durham, NCSkills
- Strategic Leadership
- Innovation Management
- Agile & Lean Methodologies
- Cost Reduction Strategies
- Risk Analysis & Mitigation
- Stakeholder engagement
Certification
- Project Management Professional, Project Management Institute
- Agile Certified Practitioner, Project Management Institute
- Lean Six Sigma Green Belt Certification, Pyzdek Institute
- Notary Public, Department of the Secretary of State, 01/01/08
Timeline
Director, Project Delivery and Innovation
RTI International
01.2017 - Current
Senior Manager, Innovation, Global Real Estate
RTI International
01.2017 - 12.2017
Quality Manager, SSES
RTI International
01.2017 - 12.2017
Senior IT Project Manager, Global Technology Services
RTI International
01.2017 - 12.2017
Support Services Manager
FDH VELOCITEL
01.2015 - 12.2017
Telemedicine Manager
Wake Emergency Physicians PA
01.2013 - 12.2014
- Project Management Professional, Project Management Institute
- Agile Certified Practitioner, Project Management Institute
- Lean Six Sigma Green Belt Certification, Pyzdek Institute
- Notary Public, Department of the Secretary of State, 01/01/08
Bachelor of Science - Business Administration
University of Mount Olive
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