Amy Mueller
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Project Support Coordinator
Blattner Company
09.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems (Purchase Contract/Purchase Order initial flow)
- Produced legal documents such as Subcontracts, Activating Letters, Purchase Orders/Contracts, Affiliated Agreements, Change Orders, Lease Agreements, and Notices
- Organized documents to manage paper and electronic filing (DocuSign)
- Worked alongside attorneys, administrative assistants, and fellow Project Support Coordinator's on complex Agreements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Dental Office Manager
Aspen Dental
05.2016 - 03.2022
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Supervised and led team of dental hygienists and support staff of twelve.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dental Assistant
Calcagno Cosmetic Family Dentistry
12.2015 - 05.2016
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Participated in continuing education courses regularly to stay current with industry standards and best practices in dental assisting.
- Improved patient experience by providing efficient and thorough dental assistance during procedures.
Lead Dental Assistant
Aspen Dental
03.2015 - 12.2015
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Licensed Dental Assistant
Northwest Dental Group
07.2014 - 02.2015
- Performed Dental Assistant duties along with sterilizing and radiation pictures
- Learned how Invisalign works and how to operate the trays, take pre and post op pictures, and how to follow charts
- Helped with front desk scheduling and recall.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Performed accurate diagnostic x-rays, enabling dentists to make informed decisions about treatment plans.
Lead Dental Assistant
Winona Health Oral And Maxillofacial Surgery
12.2013 - 07.2014
- Team leader and fast learner with the latest equipment.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Used Sharepoint, Excel, and Winona Healths Charting to document and maintain patient information and health background.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Documented patient dental health information, medical history, and vital signs for future reference.
Lead Supervisor
Bruegger's Bagels
07.2013 - 12.2013
- Inventory, baker, accounting, cashier, customer service, and preparation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Phlebotomy -
St. Cloud Technical and Community College
St. Cloud, MN03.2012
Dental Assisting Program -
St. Cloud Technical and Community College
St. Cloud, MN05.2011
Skills
- Insurance Verification
- Business Development
- Presenting Ideas and Plans
- Negotiation
- Supplier Communication
- Document Typing and Formatting
- Corporate Communications
- Team Development
- Schedule Management
- Work Planning and Prioritization
Timeline
Project Support Coordinator
Blattner Company
09.2022 - Current
Dental Office Manager
Aspen Dental
05.2016 - 03.2022
Dental Assistant
Calcagno Cosmetic Family Dentistry
12.2015 - 05.2016
Lead Dental Assistant
Aspen Dental
03.2015 - 12.2015
Licensed Dental Assistant
Northwest Dental Group
07.2014 - 02.2015
Lead Dental Assistant
Winona Health Oral And Maxillofacial Surgery
12.2013 - 07.2014
Lead Supervisor
Bruegger's Bagels
07.2013 - 12.2013
Phlebotomy -
St. Cloud Technical and Community College
Dental Assisting Program -
St. Cloud Technical and Community College
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