Summary
Overview
Work History
Education
Skills
Timeline
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Amy Mullins

Goddard ,KS

Summary

Outgoing personality with 10 plus years of customer service and training experience. Fantastic sales person with proven eye for detail and goal-oriented mindset. Known for being able to carry on a conversation while resolving a situation quickly and great with most computer programs. Considered hardworking, punctual and driven. I offer excellent communication and great judgement.

Overview

17
17
years of professional experience

Work History

Real Estate Transaction Coordinator

Better Homes And Gardens Real Estate/ Infinitum
Wichita , Kansas
05.2015 - Current
  • Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness.
  • Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
  • Promoted properties to target audiences to enhance revenue generation.
  • Maintained computer systems and provided technical assistance for computer operations for entire office.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Liaised between home buyers and sellers, totaling over $40 million in sales.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Wichita and the surrounding towns.
  • Built and established new business opportunities and managed more than 200 existing clients.

Customer Service Representative

T-Mobile
Wichita , KS
02.2005 - 10.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services. Traveled all over the country opening call centers and providing in depth training.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Associate of Science - Criminal Justice

University of Phoenix
Tempe, AZ
04.2010

High School Diploma -

Fredericksburg High School
Fredericksburg, TX
05.1999

Skills

  • Analytical and Logical Thinking
  • Attention to Detail
  • MLS Data Entry and Maintenance
  • Articulate and Persuasive
  • Service Orientation
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Negotiation Management
  • Conflict Resolution
  • Microsoft Office
  • Time Management
  • Operations Management
  • Flexible Schedule
  • Problem Solving

Timeline

Real Estate Transaction Coordinator

Better Homes And Gardens Real Estate/ Infinitum
05.2015 - Current

Customer Service Representative

T-Mobile
02.2005 - 10.2014

Associate of Science - Criminal Justice

University of Phoenix

High School Diploma -

Fredericksburg High School

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Amy Mullins