Amy Murray
Whitinsville,MA
Summary
Nursing professional with comprehensive background in managing clinical operations and enhancing patient care. Proven track record of fostering collaborative team environments and achieving high standards in healthcare delivery. Reliable and adaptable, consistently meeting changing needs and priorities with focus on quality care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Director of Nursing
St. Antoine Residence
07.2024 - 10.2025
- Oversaw daily nursing operations ensuring compliance with regulatory standards.
- Developed and implemented patient care protocols enhancing overall service quality.
- Collaborated with interdisciplinary teams to optimize resident care plans and outcomes.
- Trained and mentored nursing staff on best practices and compliance measures.
- Conducted performance evaluations identifying areas for staff development and improvement.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Identified department issues to recommend corrective actions.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
Case Manager
St. Antoine Residence
07.2022 - 07.2024
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and preferences.
- Assessed client situations through interviews, observations, and assessments to determine service requirements.
- Collaborated with interdisciplinary teams to facilitate effective communication and service delivery for residents.
- Monitored client progress, adjusting care strategies based on evolving needs and outcomes.
- Advocated for clients' rights and access to necessary resources within the healthcare system.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Staff Development Coordinator
Countryside Healthcare, Milford
02.2018 - 07.2022
- Developed and implemented training programs to enhance staff competencies and improve service delivery.
- Facilitated onboarding sessions for new hires, ensuring compliance with healthcare regulations and organizational policies.
- Coordinated performance evaluations, providing constructive feedback to promote professional growth among staff members.
- Conducted needs assessments to identify skill gaps, tailoring training initiatives to specific departmental requirements.
Case Manager
VNA Care Network & Hospice
04.2014 - 02.2018
- Developed training materials and conducted workshops to enhance staff knowledge on best practices in case management.
- Implemented process improvements that enhanced service efficiency and client satisfaction ratings.
- Mentored junior case managers, fostering professional growth and adherence to organizational standards.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Charge Nurse/Supervisor
Countryside Healthcare of Milford
02.1998 - 04.2014
- Led nursing staff to ensure high-quality patient care and compliance with healthcare standards.
- Developed and implemented training programs for new nurses, enhancing skillsets and fostering team cohesion.
- Streamlined patient admission processes, reducing wait times and improving overall patient satisfaction.
- Managed scheduling for nursing personnel, optimizing resource allocation to meet fluctuating patient needs.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste and costs.
- Managed patient census fluctuations by adjusting staffing levels accordingly, maintaining optimal nurse-to-patient ratios.
- Served as a liaison between administration and nursing staff regarding policy changes or concerns raised by either party.
- Ensured compliance with state regulations and accreditation standards through regular audits and policy updates.
- Established clear communication channels between management and nurses, promoting transparency and open dialogue.
- Managed staffing schedules, ensuring appropriate coverage and minimizing overtime costs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ02-2018
Associate of Science - Nursing
Becker College
Worcester, MA05-1997
Skills
- Nursing management
- Case management
- Clinical leadership
- Patient education
- Clinical assessment
- Multidisciplinary team collaboration
- Shift scheduling
- Clinical documentation
- Nurse education and training
Certification
- Certified in BLS
- BLS instructor
- Licensed Registered Nurse
Timeline
Assistant Director of Nursing
St. Antoine Residence
07.2024 - 10.2025
Case Manager
St. Antoine Residence
07.2022 - 07.2024
Staff Development Coordinator
Countryside Healthcare, Milford
02.2018 - 07.2022
Case Manager
VNA Care Network & Hospice
04.2014 - 02.2018
Charge Nurse/Supervisor
Countryside Healthcare of Milford
02.1998 - 04.2014
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Becker College