Amy Myers
Arlington,TN
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Intermodal Operations Manager
Coyote Logistics
01.2021 - Current
- Oversee all operations within assigned accounts and metros, act to correct deficiencies, and support issue resolution.
- Effectively analyze business issues and maintain an overall strategic perspective on intermodal growth strategy.
- Understand market trends and industry standards to facilitate competitive pricing.
- Train, coach, develop, and delegate to employees consistently.
- Analyzed and reported on key performance metrics to senior management.
- Increase profit by streamlining operations.
Intermodal Operations Team Lead
Coyote Logistics
08.2018 - 12.2020
- Generated and updated numerous reports to keep track of all costs to monitor and analyze spend and maximize profitability.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Intermodal Operations Representative
Coyote Logistics
10.2017 - 07.2018
- Tracked shipments daily to ensure they were moving as planned and would make scheduled delivery appointment; rescheduled when necessary.
- Constantly updated customer service teams on location and status of shipments and handled problems accordingly.
- Collaborated with various departments to support daily activities oversight and coordination.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Generated and distributed documentation for orders.
Investigative Analyst
Elavon – Loss Prevention Department
03.2017 - 09.2017
- Reviewed current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Branch Service Leader
Regions Financial Corporation
06.2015 - 03.2017
- Responsible for completing operational and compliance related tasks within the branch such as reconciling reports and communicating new regulatory policies/procedures.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Teller
Regions Financial Corporation
03.2013 - 05.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Prevented many cases of attempted fraud.
Assistant Manager
Sonic Drive In
06.2008 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Supply Chain Management
University of Memphis
Memphis, TN05.2026
Business Management, AAB -
ITT Technical Institute
Cordova, TN05.2015
High School Diploma -
Arlington High School
Arlington, TN05.2010
Skills
- Logistics Management
- Negotiating
- Incidents Management
- Process Improvement
- Business Development
- Performance Monitoring
- Workflow Optimization
- Carrier Negotiations
- Transportation Management Systems
- Route Optimization
Accomplishments
- Use of pricing software to increase margin and proper routing for one major account increasing gross margin by ~$300 per load.
- Strengthened negotiation skills amongst team to facilitate cost savings resulting in ~$30 savings per load.
- Lead and managed trailer repositioning project increasing volume and gross margin from 58 loads/$62k margin in 2022 to 500 loads/$400k margin to date in 2023.
References
References provided upon request.
Timeline
Intermodal Operations Manager
Coyote Logistics
01.2021 - Current
Intermodal Operations Team Lead
Coyote Logistics
08.2018 - 12.2020
Intermodal Operations Representative
Coyote Logistics
10.2017 - 07.2018
Investigative Analyst
Elavon – Loss Prevention Department
03.2017 - 09.2017
Branch Service Leader
Regions Financial Corporation
06.2015 - 03.2017
Teller
Regions Financial Corporation
03.2013 - 05.2015
Assistant Manager
Sonic Drive In
06.2008 - 03.2013
No Degree - Supply Chain Management
University of Memphis
Business Management, AAB -
ITT Technical Institute
High School Diploma -
Arlington High School