Amy Maestas

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Engaged with police recruits during structured scenarios with specific guidelines and objectives.

Participated in vehicle operation simulation, mental health, domestic violence, ICS and cultural awareness training scenarios.

Developed, implemented and monitored programs to maximize customer satisfaction.

Managed in store customer service associates to perform with the highest levels of department efficiencies.

Worked along with Operations Manager and General Manager to achieve sales targets and business metrics.

Provided detailed monthly department reports, audits and updates to senior management including daily business information and currency information.

Maintained and reconciled all office and store financial records including PO accounts, vendor contracts, management team travel arrangements and associate purchase needs.

Provided high level of productivity and leadership support to all sub departments and associates within customer service.