Amy Nabors Morris
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar Tree
Culpeper , VA
06.2022 - 04.2024
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Co Manager
Walmart
Locust Grove, VA
01.2006 - 06.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved conflicts between employees in a professional manner.
- Conducted weekly team meetings to discuss goals and objectives.
- Ensured compliance with health and safety regulations in the workplace.
- Facilitated communication between departments, ensuring timely completion of projects.
- Established procedures for handling returns and exchanges efficiently.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized displays according to company standards and specifications.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Education
Accounting And Business Management
Germanna Community College
Locust Grove VASkills
- Retail Inventory Management
- Talent Recruitment
- Risk Management
- Revenue Generation
- Store operations oversight
- POS Systems
- Store Merchandising
- Employee Scheduling
- Customer Service Management
- Operations Management
- Team Development
- Loss Prevention
- Cash Management
- Sales Strategies
- Opening and closing procedures
- Employee supervision and motivation
- Problem-Solving
- Inventory Control
- HR understanding
Timeline
Store Manager
Dollar Tree
06.2022 - 04.2024
Co Manager
Walmart
01.2006 - 06.2022
Accounting And Business Management
Germanna Community College