Amy Nava
Winamac,IN
Summary
Dynamic sales and customer service professional with a proven track record at BraunAbility, enhancing customer satisfaction and streamlining processes. Skilled in Salesforce CRM and telephone sales, I excel in relationship building and management, driving sales growth through exceptional service and technical aptitude. Achieved significant improvements in customer retention and sales efficiency.
Overview
8
8
years of professional experience
Work History
Inside Sales Coordinator
BraunAbility
Winamac, IN
01.2021 - Current
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Ensured that orders were processed accurately and delivered on time according to customer requirements.
- Provided training to new employees on the company's processes related to inside sales operations.
- Identified opportunities for process improvements within the inside sales department.
- Educated customers on product features and technical details to highlight benefits.
- Answered customers' questions about products, prices, and availability.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
- Processed orders and reviewed accounts to ensure correct pricing, quantities and shipping data.
- Utilized extensive research skills and highly developed listening talents to effectively resolve customer issues.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Client Care Specialist
Four County Counseling Center
Logansport, IN
06.2020 - 01.2021
- Ensured compliance with all applicable laws and regulations related to client care services.
- Established behavioral modification goals and assessed progress toward goals.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Kitchen Aide
Pulaski Healthcare Center
Winamac, IN
02.2020 - 06.2020
- Prepared ingredients for meals by washing, peeling, and cutting vegetables and fruits.
- Cleaned kitchen equipment, surfaces, utensils and appliances after use.
- Assisted in the preparation of all menu items according to recipes and instructions.
- Stocked food supplies such as condiments, spices, canned goods and other items in assigned areas.
- Disposed of trash in a timely manner following established procedures.
- Followed safety protocols while handling hazardous chemicals or sharp objects.
- Operated dishwashing machines to clean dishes and utensils efficiently.
- Maintained high standards of hygiene throughout the kitchen area.
- Labeled containers with date and contents before storing food items in refrigerator or freezer.
- Served prepared meals according to specifications set by chef or manager.
- Ensured that all dishes were served promptly at correct temperature.
- Carried out daily cleaning tasks such as sweeping floors, mopping surfaces.
- Notified management when supplies ran low so they could be replenished in time.
- Provided assistance to other kitchen staff members during peak hours.
- Communicated effectively with colleagues about orders and special requests from customers.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained order and cleanliness of work areas to conform with health codes.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Cashier
CVS Pharmacy
Rochester, IN
05.2019 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Receptionist
Lafayette Pain Care
Winamac, IN
03.2017 - 08.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
West Central High School
Francesville, IN12-2015
Skills
- Telephone and email etiquette
- Sales documentation development
- Technical aptitude
- New business identification
- Cold calling expertise
- Organizational effectiveness
- Salesforce CRM
- Telephone sales
- Sales expertise
- Exceptional customer service
- Driven
- Salesforce
- Excellent time management
- Superior organizational skills
- Cheerful and energetic
- Inquiry management
- Organized and meticulous
- Dependable
- Relationship building and management
- Goals and performance
- Clear and articulate phone manner
References
References available upon request.
Timeline
Inside Sales Coordinator
BraunAbility
01.2021 - Current
Client Care Specialist
Four County Counseling Center
06.2020 - 01.2021
Kitchen Aide
Pulaski Healthcare Center
02.2020 - 06.2020
Cashier
CVS Pharmacy
05.2019 - 07.2019
Receptionist
Lafayette Pain Care
03.2017 - 08.2017
High School Diploma -
West Central High School