Amy Neal
Pine Knot,KY
Summary
Medical Billing and Coding Specialist providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
Driven Medical Assistant with a proven track record at Family Health Care Associates, enhancing patient satisfaction and streamlining clinical operations. Skilled in phlebotomy and HIPAA compliance, coupled with a compassionate approach to patient care. Excelled in patient care coordination and medical records management, significantly boosting clinic efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Health Care Associates
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
CNA
Williamsburg Healthcare And Rehabilitation Center
08.2008 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Downers Grove, IL09.2023
Medication Aide - Medication Aide
South Central Kentucky Community Technical College
Pineville, KY09.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- CPR
- Compassionate
- Patient Assessments
- Laboratory Specimen Collection
- Maintaining confidentiality
- Insurance Verification
- Medical Records Management
- Patient Care Coordination
- Anatomy and Physiology Knowledge
- Medical office administration
- Knowledge of EKG rhythm interpretation
- Medical billing and coding
- Medical Billing
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CMC - Certified Medical Coder
- CIC - Certified Inpatient Coder
- CPC - Certified Professional Coder
- CCA - Certified Coding Associate
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Family Health Care Associates
01.2023 - Current
CNA
Williamsburg Healthcare And Rehabilitation Center
08.2008 - Current
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Medication Aide - Medication Aide
South Central Kentucky Community Technical College
Similar Profiles
Ashley KruegerAshley Krueger
Medical Assistant in Pain Management at Integrated Pain AssociatesMedical Assistant in Pain Management at Integrated Pain Associates
KATHRYN FERGUSONKATHRYN FERGUSON
Registered Nurse, Quality/ Risk Management/ Patient Safety at Texas Health Harris Methodist Hospital Southwest Fort WorthRegistered Nurse, Quality/ Risk Management/ Patient Safety at Texas Health Harris Methodist Hospital Southwest Fort Worth
Kayla GabbardKayla Gabbard
Family Nurse Practitioner at Advent HealthFamily Nurse Practitioner at Advent Health
Cassondra CorderCassondra Corder
Targeted Adult Case Manager at The Next ChapterTargeted Adult Case Manager at The Next Chapter
Heather MeadowsHeather Meadows
Instructional Assistant at McCreary County Board of EducationInstructional Assistant at McCreary County Board of Education