Amy Neeb
Fort Worth,TX
Summary
I am looking for a career where I can pursue my passion, and coordinate where I can help and assist people in need. I want to put my passions and gifts to work for a company that cares for people as much as I do. I am a motivated client representative, and coordinator, with proven administrative, problem-solving and customer relations skills. I am driven with clear focus on putting clients first and supporting team needs, also being well-organized, flexible, and computer-savvy. I have a documented history of exceeding customer and patron expectations. I am calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I love to coordinate in finding win-win solutions,for team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success.
Overview
2
2
years of professional experience
Work History
Donor Service Represenative
Trinity Broadcasting network
Fort Worth, TX
11.2021 - Current
- I handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters.
- I do Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world-workers during busy periods or whenever needed in order to provide excellent customer service.
- I resolve customer complaints in a professional manner while remaining empathetic to their concerns.
- I answer questions and resolved concerns for customer support.
- I consistently meet daily performance goals set by management team members.
- I answer phone calls and directed them to appropriate personnel.
- I demonstrate strong problem solving skills when faced with challenging situations or complex inquiries from partners.
- I demonstrate exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- I establish positive relationships with customers through effective communication techniques.
- I participate in training sessions designed to improve overall job performance.
- I collaborate with colleagues in other departments to ensure that all customer needs were met effectively.
- I assist customers with order placement, returns, exchanges, and refunds.
- I educate customers on product features and benefits to ensure they had an excellent shopping experience.
- I process customer orders and collected payment information, not only with donations, but on our TBN, and Better Together online stores.
- I display strong telephone etiquette, effectively handling difficult call.
- I process returned mail, and also designated Help desk operations tickets for help desk, for IT department.
- I took phone inquiries for upcoming Fathom event Movie's, to improve ticket sales, one being the Journey Movie.
- I assist in taking My story calls and submitting long time callers with sharing their TBN story.
- I streamline Data Collection & Reporting for inappropriate VOD Commercials, for partners.
- I assisted with Dave Ramsey Financial Peace University with FPU calls, and assisted TBN viewers with signing up for his FPU.
- I am a part of the Fun crew and activities team, where I coordinated for birthdays, special events, and activities in my department.
- I do peer to peer and self evaluations, & Supervisor to Agent evaluations through our Quality management upgrade in Ring Central.
- I pray with and encourage callers, of all backgrounds, all over the world, when in distress.
- I communicate information to a live audience, by submitting accurate, & credible topics of the Bible, during devotion time every week.
- I analyze data related to customer satisfaction surveys, identifying trends and opportunities for improvement.
- I work closely with front-line employees to fully understand every role and better support staff members.
- I identify areas of improvement within the organization and developed strategies to address them.
- I manage workloads among team members to maximize efficiency while minimizing errors.
- I monitor employee performance, providing feedback and coaching when necessary.
- I complete thorough opening, closing and shift change functions to maintain operational standards each day.
- I train new employees to meet job requirements.
- I evaluate individual and team business performance and identified opportunities for improvement.
- I remain calm and professional in stressful circumstances and effectively diffused tense situations.
- I resolve customer inquiries and complaints requiring management-level escalation.
- I have done various scorecards, which are collections of performance metrics that were designed to reflect the strategic goals of our business.
- I have strong data entry and computer skills in a multi-tasking environment
- I have Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN.
- I discreetly handle sensitive and confidential information.
- I engage with donors through phone calls, emails, or meetings to build relationships and encourage repeat gifts.
- I respond to inquiries from donors regarding donation status or other questions related to their contributions.
- I maintain accurate records of donations, pledges, and contact information.
- I provide customer service support by responding promptly to donor requests or complaints.
- I explain policies, procedures and services to donors.
- I establish solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- I analyze financial data such as gift amounts and frequency of giving to identify major contributors.
- I maintain communication and transparency with governing boards, department heads.
- I assist partners and non partners, by teaching them the steps, to be able to watch the TBN app, through Roku, Fire stick, antenna, cable, and through social media.
- I have been trained in 3-4 other departments beside my own and do various job descriptions from these departments.
Donor Services Represenative
Trinity Broadcasting network
Fort Worth, TX
11.2021 - Current
Education
Some College (No Degree) - Practical Nursing
Tarrant County College District
Fort Worth, TXSkills
- Retail
- Management
- Sales
- Customer service skills
- Business
- Clerical
- Employee Supervision
- Process Implementation
- Processing and receiving grants
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Employee Training Program
- Critical Thinking
- Decision-Making
- Employee Work Scheduling
- Problem-Solving Aptitude
- Process Improvement
- Relationship Building
- Professional Demeanor
- Records Maintenance
- Patient Relations
- Quality Control
- Active Listening
- Performance Monitoring
- Teamwork and Collaboration
- Problem Identification
- Goal Setting
- Problem-Solving
- Team Building
- Professionalism
- Reliability
- Task Prioritization
- Training and Mentoring
- Analytical Skills
- Attention to Detail
- Multitasking
- Adaptability
- Team Collaboration
- Problem-Solving Abilities
- Organizational Skills
Custom
- I was on the altar prayer team, and in the choir at Gateway Church in Southlake Texas. I was on intercessory prayer team at Sion Ministries in Alabama, and I am on the Intercessory prayer team , and evangelism team at my current church, The Glory Revival Hub, and also serve there in Grand prairie Texas. I also worked in prayer at TBN ministry also, before going to Donor Services.
- I have had my own cleaning business, and I now have a business in coaching others in exercise, and healthy eating planning.
- I did volunteer for Alliance for Children,which is a nonprofit organization that helps and assists with children that have been sexually and physically abused. I was also in a beta sigma phi., a group of women that helped people in need, I coordinated the activities we were going to do for the year, such as, going to homeless shelter's doing manicures, and helping with food, or helping a single mom and their kids at Christmas, and other different activities.
- I have done numerous jobs, and have much experience in many trades, I have experience hiring, and being a supervisor along with many other job descriptions, and I have experience in customer service for over 30 years.
- My passion is to help the lost, the weak, the homeless, and children and adults that are sex trafficked. I hope you consider hiring me, I will be an asset to your team.
References
References available upon request.
Timeline
Donor Service Represenative
Trinity Broadcasting network
11.2021 - Current
Donor Services Represenative
Trinity Broadcasting network
11.2021 - Current
Some College (No Degree) - Practical Nursing
Tarrant County College District
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