Summary
Overview
Work History
Education
Skills
Timeline
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Amy Nelson

Murfreesboro,TN

Summary

Knowledgeable candidate with solid background in customer service. Proven track record of maintaining high standards of accuracy and efficiency in fast-paced environments with adherence to deadlines. Demonstrated ability in working collaboratively with co-workers and management as well as fostering positivity in the workplace. A candidate who is eager and ready to be a part of a team or easily self motivated and independent.

Overview

4
4
years of professional experience

Work History

Tag and Title Clerk

Sloan's Motorcycle & ATV
02.2024 - Current
  • Processes all new and used vehicles for registration in the state in which they will be titled.
  • Prepares tax and title documents.
  • Submits all legal transfer work to the Department of Motor Vehicles.
  • Manages and verifies all customer information on EZ Tag and reconciles end-of-month totals with accounting system.
  • Verifies that funds have been collected and the correct lienholder listed on titles and/or certificates of origin.
  • Checks for accuracy in the application and ensures that all information is complete.
  • Maintains a system to verify out-of-state titles; handles the title and registration for all out-of-state deals.
  • Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles.
  • Signs over titles for all buyers who have paid in full.
  • Maintains all paper files and files all paid and closed deals.
  • Works with F&I and Sales to complete funding requirements and vehicle registration.
  • Processing trade titles and filing them for sale.
  • Processing all wholesale titles.
  • Processes yearly renewal of dealer tags.
  • Writes checks for title and registration and maintains the fees list in CRM.
  • Stays abreast of title regulations and changes in state requirements for registration.
  • Mails out all plates, TDR stickers, and out-of-state title work.
  • Writing SPIFF checks
  • Cross Trained on check writing when used unit is purchased, and other vendors.
  • Write customer payoffs on used unit trades and purchases within a 10-day period
  • Filing MSOs for new units in the appropriate deal jackets.
  • Cross Trained in doing daily deposit.
  • Cross trained in refunds for all GAP, Warranty, or early payoff reimbursements to customers.

Inside Sales Representative

Auto Glass Service
08.2021 - 02.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Worked closely with major insurance companies nationwide to walk customers through the claims process for broken auto glass.
  • Promoted to Agent Submissions which allowed me the opportunity to work with local insurance agents' personal clients list. Resulting in a spot for top sales representatives both at my local office and nationally within the Auto Glass Service company.

Education

High School Diploma -

Branson High School
Branson, MO
05-2014

Skills

  • Customer service
  • Title processing
  • Sales
  • Deadline management
  • Accuracy and precision
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Money handling
  • Data entry
  • Self motivation
  • Coachable/Fast learner

Timeline

Tag and Title Clerk

Sloan's Motorcycle & ATV
02.2024 - Current

Inside Sales Representative

Auto Glass Service
08.2021 - 02.2024

High School Diploma -

Branson High School

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