Amy Nelson

Medical Assistant

Dr. Sandra Carpenter, M.D. and Associates

01.2004 - 02.2010

Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
Conducted thorough market research to ensure properties were priced competitively within their respective markets.
Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
Maintained electronic and paper filing systems for easy retrieval of information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Reconciled account files and produced monthly reports.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
Taught patients about medications, procedures, and care plan instructions.
Oriented and trained new staff on proper procedures and policies.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.