Amy Nelson
Columbia,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Family Caregiver
Self Employed
01.2018 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, including meal preparation, bathing, and medication management.
- Maintained a safe living environment by implementing fall prevention measures and conducting regular safety checks.
Aide
Prisma Health Richland
02.2015 - 12.2018
- Prepared and served nutritious meals following dietary guidelines and individual resident needs.
- Assisted in menu planning, ensuring variety and compliance with nutritional standards.
- Maintained cleanliness of kitchen and dining areas, adhering to safety and sanitation protocols.
- Served meals to residents in accordance with established schedules and dietary procedures.
Customer Service Representative
Rainbow
02.2013 - 12.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout flow.
- Implemented loss prevention measures to reduce shrinkage rates while maintaining a welcoming atmosphere in the store.
- Managed inventory levels for optimal stock availability, reducing excess merchandise and improving turnover rates.
Team Lead
IGA
03.2011 - 12.2013
- Supervised cashier team, ensuring efficient operations and exemplary customer service.
- Coordinated inventory management optimizing stock levels and minimizing waste.
- Worked different stations to provide optimal coverage and meet production goals.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Columbia High School
Columbia, SC01-2014
High School Diploma -
Blythewood High School
Blythewood, SC01-2013
Skills
- Customer service
- Problem-solving
- Excellent time management skills
- Data entry
Timeline
Family Caregiver
Self Employed
01.2018 - Current
Aide
Prisma Health Richland
02.2015 - 12.2018
Customer Service Representative
Rainbow
02.2013 - 12.2014
Team Lead
IGA
03.2011 - 12.2013
High School Diploma -
Columbia High School
High School Diploma -
Blythewood High School