Amy Neshem
Summary
Motivated self-starter and collaborative team member seeking a long-term career opportunity with growth potential in Kitsap County. Exceptional people skills and an approachable yet professional personality demonstrated as an outgoing Front Office Coordinator. Background in administrative and clinical support within the dental field, with a strong aptitude for learning new skills and systems. Performance-oriented and driven, possessing in-depth understanding of budgets, payroll, and office organization needs. Skillful coordination of resources and administrative support to ensure smooth operations and boost team productivity. Ability to multitask and remain calm in high-demand positions instrumental to success. Eager to bring excitement and enthusiasm to a new office on a long-term basis. Effective management of simultaneous office functions and direction of administrative personnel to meet the needs of professionals in customer service industry.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician Med Obs
Kitsap Mental Health Services
05.2024 - 02.2025
- Provided continuous client support in a 24/7 service setting ensuring a safe and therapeutic environment
- Assisted clients in meeting daily basic needs for health and safety
- Maintained accurate documentation as per agency policies, including meal preparation, safety checks and medication observations
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Administered patient medications and tracked dosages.
Front Desk Assistant/ Registered Dental Assistant
Affordable Dentures and Implants
05.2022 - 11.2022
- Treatment planning and coordination, including monthly reporting
- New employee onboarding and training
- Posting payments, greeting patients, conducting temperature checks, and performing follow-up calls
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Front Office Coordinator/ Administrator
Agape Dental Care
06.2020 - 11.2020
- Answering phones, scheduling appointments, and managing patient check-in procedures
- Processing payments and posting them to patient accounts
- Submitting dental insurance claims and managing prior authorizations and appeals
- Onboarding new employees, maintaining inventory, and ordering office supplies
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail and post to the appropriate accounts.
Dental Anesthesia Assistant/ Front Office Coordinator
W. Bradford Hepworth DDS MD
02.2014 - 01.2020
- Answering phones, scheduling appointments, verifying insurance, and treatment planning
- Monitoring patients during general anesthesia and assisting during surgical procedures
Transporter/ Central Dispatcher
Harrison Medical Center
07.2009 - 05.2016
- Transporting patients to and from medical procedures and testing, adhering to safe patient handling protocols
- Assisting staff with medical imaging procedures and escorting patients upon discharge
- Dispatching patient transporters throughout the hospital and managing multi-line phone systems
- Developed strong working relationships with patients and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Collaborated with dispatchers to prioritize Stat or Urgent patients to get where they need to go while maintaining excellent performance metrics for all transports.
Shift Supervisor
Taco Time
11.1998 - 08.2009
- Preparing the store for daily operations, managing cash control, and providing excellent customer service
- Maintaining inventory, ordering supplies, ensuring food safety, and hiring new employees
- Conducting annual and semi-annual employee reviews and managing staff scheduling
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - General Studies
Olympic College
Bremerton, WACertificate of Technical Studies - Dental Assisting Certification
Bryman College
Port Orchard, WASkills
- Strong Verbal and Nonverbal Communication
- Strong Customer Support
- Typing Proficiency (45 WPM)
- Dispute Mediation
- Analytical Problem-Solving
- Conflict de-escalation
- Active listening
- Professional boundaries maintenance
- Multitasking and organization
- Time management
Certification
- Basic Life Support/ CPR
- HIPAA Compliance Officer
- Medical and Dental Terminology
- Washington State Food Handlers permit
- Counselor Agency Affiliated Registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsPersonal development programsCareer advancementWork-life balanceFlexible work hoursTimeline
Behavioral Health Technician Med Obs
Kitsap Mental Health Services
05.2024 - 02.2025
Front Desk Assistant/ Registered Dental Assistant
Affordable Dentures and Implants
05.2022 - 11.2022
Front Office Coordinator/ Administrator
Agape Dental Care
06.2020 - 11.2020
Dental Anesthesia Assistant/ Front Office Coordinator
W. Bradford Hepworth DDS MD
02.2014 - 01.2020
Transporter/ Central Dispatcher
Harrison Medical Center
07.2009 - 05.2016
Shift Supervisor
Taco Time
11.1998 - 08.2009
No Degree - General Studies
Olympic College
Certificate of Technical Studies - Dental Assisting Certification
Bryman College
Similar Profiles
Shantanu ThapaShantanu Thapa
Customer Care Coordinator at Kitsap Mental Health ServicesCustomer Care Coordinator at Kitsap Mental Health Services
Catrina IrvinCatrina Irvin
Behavioral Health Technician at Kitsap Mental Health ServicesBehavioral Health Technician at Kitsap Mental Health Services
Katheryn ClementsKatheryn Clements
Front Desk Receptionist at Kitsap Mental Health ServicesFront Desk Receptionist at Kitsap Mental Health Services