Amy Nestor
Bruceton Mills,WV
Summary
Dynamic IT professional with extensive experience at SSA Office of Hearings Operations. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proven track record in leading teams, developing training programs, and enhancing system security. Strong communicator and problem-solver, committed to driving efficiency and achieving organizational goals through innovative solutions.
Overview
8
8
years of professional experience
Work History
Senior IT Specialist
SSA\Office of Hearings Operations
11.2021 - 09.2025
- Led a team of four regional IT specialists in supporting all computer and network related activities for the Philadelphia Region.
- SharePoint and Web administrator for the region responsible for all site security and updated.
- Developed a comprehensive training and curriculum plan for regional and hearing office IT staff.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Diagnosed and resolved complex for users.
- Provided training to customers and new IT personnel to enhance use and understanding of network systems.
- Implemented security measures to protect network systems from unauthorized access and threats.
Regional Supervisory ITS
SSA\Office of Hearings Operations
02.2018 - 11.2021
- Supervised five regional ITS in support of 18 hearing offices and a regional office. Assigned work, managed projects, completed performance evaluations, and provided training.
- Provided guidance and direction to regional management staff on all aspects of information technology.
- Participated on interview panels for all IT vacancies in the region.
- Developed a training plan for all newly hired IT personnel throughout the region.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Speech Communication
Fairmont State College/University
FairmontMaster of Arts - Educational Leadership
West Virginia University
Morgantown, WVSkills
- Application support
- Database administration
- Network troubleshooting
- System administration
- Web and SharePoint development
- Information security
- Training and mentoring program development
- Server management
- Technical report writing
Timeline
Senior IT Specialist
SSA\Office of Hearings Operations
11.2021 - 09.2025
Regional Supervisory ITS
SSA\Office of Hearings Operations
02.2018 - 11.2021
Bachelor of Arts - Speech Communication
Fairmont State College/University
Master of Arts - Educational Leadership
West Virginia University
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