Years combined within Ophthalmology
Amy Nettles
Springfield,GA
Summary
- Enthusiastic Senior technician eager to contribute to team success.
- Ophthalmic Technician delivering exceptional care and respect to all patients. Detail-oriented employee able to demonstrate years of knowledge to team and physicians. Ready for new position with growing organization dedicated to quality patient service.
Overview
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Work History
Senior Ophthalmic Technician
Georgia Eye Institute
Savannah , Ga
09.2020 - 11.2022
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls surgical and general call inquiries for exam priority assessment.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Called patients to inquire about post-operative status or recovery.
Lead Technician/ Interim Office Manager
Georgia Eye Associates
Tucker, GA
04.2017 - 12.2018
- Responsible for patient work ups prior to exams, managing schedule to provide best flow efficiency including maintaining all testing equipment and utilization.
- Continued positive relationships with ophthalmic drug company representatives
- Proficient skills associated with operating EHR programs and secondary software for various office needs
- Demonstrated flexibility in my job assignment by adhering to any additional duties
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules between physicians and staff.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated objectives across divisions through regular correspondence and scheduled status updates within all satellite office locations.
Administrator/ Clinical Teacher
Stephen A. Godlewski M.D., P.C
Snellville, GA
10.2012 - 04.2017
- Brought office up to compliance with data collections moving practice into formal EHR as per Medicare regulation.
- Employed proven problem solving techniques to resolve issues quickly and effectively for a better streamlined clinical operation, connecting front and back office functioning as one well oiled machine
- Developed co-managing cataract program for my doctor as he retired from surgery, transitioning into a comprehensive practice.
- Implemented training program for all new hires as well as carried a success rate of keeping staff longer than the average two-year mark
- Managed all human resource and employee files, conducted annual performance reviews, and worked one-on-one with the doctor to ensure all criteria he desired was met fully within the employee population, as well as all accounts payable and ordering needs were done by my hand
- Worked with CPA to close out financial books at the end of each year as well as maintained professional relationship with the profit sharing administrators for the company benefit packages
- Assisted in clinic when needed, including all facets of clinical duties
- Front office duties were streamlined and insurance verification implemented improving collection numbers across the board.
- Conducted clinical simulations and provided feedback for each individual employee.
- Updated instructional materials, ordered equipment and supplies
- Assigned students to patients based on students' learning objectives and patient needs.
- Defined and articulated goal learning outcomes, to improve staff learning.
- Provided immediate and constructive feedback to staff individually and as group.
Ophthalmic Medical Assistant
Bowden Eye Associates
Jacksonville , FL
04.2005 - 11.2007
- Documented patient medical history and information with commitment to accuracy.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Assessed patients for eye issues and checked visual acuity, measuring intraocular pressure by tonopen, icare, or Goldman tonometer.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
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Effingham County High School
1993
Skills
- Surgical Procedures
- Invasive Procedures
- Quality Patient Care
- Inventory Supplies
- Diagnostic Evaluation
- Patient Flow
- Ophthalmic Equipment Expertise
- Interpersonal Communication Skills
- Collaboration Skills
- Chart Documentation
- Visual Prescreening
- Manual Refractions
- Active Listening
- Corrective Actions
- Creative Solutions
- Customer Satisfaction
- Laser Surgery Assistance
- Lens Prescription
- Minor Surgery Assistance
- Proper Waste Disposal
- Medical History Documentation
- Patient Examination
- Patient Information
- Preparing Patients for Treatment
- Medical Equipment Operations
- Billing Practices
- OCT Scanning
- Clinical Care
- Wound Care
- Safety Procedures
- Patient Care Plans
- Team Meetings
- Personal Care Assistance
- Credentialing Audits
- Ophthalmology Testing
- Medical Histories and Vital Statistics
- Client Support
- Office Supplies and Inventory
- Strategic Plan Implementation
- Surgical Equipment
- Compassionate Care
- Patient Engagement
- Administrative Duties
- Computerized Maintenance Management Systems
- Emergency Patient Triage
Accomplishments
- Responsible for up to 25 staff members, coaching, teaching and instructing clinical and surgical operations implementing knowledge necessary for JCAHPO certification.
Timeline
Senior Ophthalmic Technician
Georgia Eye Institute
09.2020 - 11.2022
Lead Technician/ Interim Office Manager
Georgia Eye Associates
04.2017 - 12.2018
Administrator/ Clinical Teacher
Stephen A. Godlewski M.D., P.C
10.2012 - 04.2017
Ophthalmic Medical Assistant
Bowden Eye Associates
04.2005 - 11.2007
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Effingham County High School
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