Andi Lawson
Leesburg,Virginia
Summary
Dependable Catering Manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Catering Manager
Travinia Italian Kitchen Holdings
01.2023 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Completed final reviews of banquet area setups to resolve last-minute issues.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Supervised personnel and directed in wedding task administration and completion.
Client Service Representative
Animal Medical Centers of Loudoun, Virginia
01.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained incoming staff on office policy and procedures
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Server
Clyde's Restaurant Group
04.2017 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server Trainer
Great American Restaurants
04.2018 - 08.2019
- Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Skills
- Staff Supervision
- Restaurant Operation
- Dining Room Logistics
- Personnel Training
- Guest Satisfaction
- Plating and Presentation
- Phone Inquiries
- Menu Knowledge
- Customer Relationship Management
- Bill Computation
- Suggestive Selling
- Buffet Setup and Takedown
- Event Planning Proficiency
Timeline
Catering Manager
Travinia Italian Kitchen Holdings
01.2023 - Current
Client Service Representative
Animal Medical Centers of Loudoun, Virginia
01.2022 - 01.2023
Server Trainer
Great American Restaurants
04.2018 - 08.2019
Server
Clyde's Restaurant Group
04.2017 - 01.2022
Similar Profiles
Westin AlexanderWestin Alexander
Busser at Sergio’s Travinia Italian Kitchen and BarBusser at Sergio’s Travinia Italian Kitchen and Bar
Rebecca CrawfordRebecca Crawford
Server at Travinia's Italian KitchenServer at Travinia's Italian Kitchen
Drew PalancaDrew Palanca
Cashier/Bartender at Mandolas Italian KitchenCashier/Bartender at Mandolas Italian Kitchen