Summary
Work History
Education
Skills
Strategic And Business Development
Materials Suppliers Management
Industries Served
Professional Highlights
Affiliations
Timeline
Generic

Amy Nguyen

Santa Clara,CA

Summary

Forward-thinking program/project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal/external team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

NPI Program Manager

Google (via Mackin Talent)
2019 - Current
  • Represented the Data Center Operations cross-function for new product development (NPI) projects that result in the launch and deployment of the complex technical infrastructure
  • Ensured alignment of products and business goals by developed and implemented NPI program to ensure successful product launches.
  • Coordinated with cross-functional teams to ensure timely completion of NPI projects.
  • Monitored progress of NPI projects, identified risks and developed mitigation strategies.
  • Worked with the subject matter Experts and internal points of contact as well as external to ensure new design meets the requirements and expectation.
  • Highlighted dynamic issues and managed the activities of internal and external resources in the planning and execution of projects
  • Worked with manufacturers/Vendors/Integrators and Spare Team to set up Spare parts for new products
  • Drove continuous NPI process improvement initiatives. Identified areas for improvement in existing processes and procedures related to NPI programs
  • Solicit assistance from other functional organizations and negotiate for internal resources as needed

Sr. Program Manager

Rocket EMS
2015 - 2018
  • Managed high complex electrical and mechanical system build and SMT PCB's build for both NPI and Production released products
  • Developed, monitored and tracked action plans to ensure projects and programs deliverable are met
  • Managed the Clear to Build (CTB) process, proactively identifying and resolving all material shortages
  • Focal point contact for customers and the cross-functional team, key point of escalation in the event of customer issues
  • Performed daily business management: Providing Quotation, materials management, scheduling, OTD, Quality, ECO, Excess management and customer issues
  • Maintained current and developed additional business with customers
  • Mitigated excess and obsolete inventories and recovered all costs from customers
  • Owned the account P&L and key improvement contributions ensuring profit targets are achieved
  • Own end-to-end inventory throughout the supply chain, setting and maintaining target levels
  • Managed vendor relationships related to the procurement of materials or services required by NPI projects.
  • Managed and monitored supply chain KPIs, identifying and addressing opportunities/risks
  • Implemented and executed vendor management programs that includes evaluation, selection, transition and monitoring, rating of vendors
  • Directed new supplier introduction and/or disengagement requirements to/from the company supply base
  • Provided leadership and guidance to junior program managers within the department.

Sr. Program Manager

Bentek Corporation
2008 - 2014
  • Managed up to 14 concurrent active customers
  • Managed high complex electrical and mechanical products, including hundreds of new designs. Facilitated communication between cross functional teams in order to ensure successful delivery of products
  • Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
  • Managed change requests related to scope changes or requested modifications during the course of a project.
  • Created and maintained project documentation to ensure consistency of processes across the organization.
  • Focal point of customer contact with cross-function executives, managers, and customer representatives
  • Maintained 99%+ customer satisfaction on key metrics including OTD, quality, responsiveness, flexibility
  • Owned the P&L and drove key improvement contributions ensuring profit targets were achieved
  • Evaluated, selected CMS/suppliers to ensure prompt delivery, cost efficiency, and reduced lead-times by 35%
  • Mitigated excess and obsolete inventories and recovered all costs from customers
  • Provided leadership and guidance to junior program managers within the department

Education

Bachelor of Arts - Economics

University of Economics
Vietnam

Certification - Mask Design

San Jose City College
San Jose, CA

Skills

  • Detail Oriented and Excellent Communication
  • Problem-solving abilities and Decision-Making
  • Adaptability and Flexibility
  • Self Motivation and Multitasking
  • Program/Project Management
  • Product Lifecycle Management
  • Key Performance Indicators
  • Stakeholder Management
  • Customer Relationship Management/Engagement
  • Supplier Relationship Management
  • Vendors Selection
  • Purchasing Oversight
  • Price negotiation and Cost-reduction strategies
  • Cost Analysis
  • Managing Inventory and E&O
  • Supplier Performance Tracking

Strategic And Business Development

Established and maintained executive level relationship with business partners-customers, and suppliers., Negotiated all pricing with customers exceeding annual margin and profit targets., Developed logistic infrastructure in support of order fulfillment; procurement; inventory management., Analyzed all aspects of proposed transactions considering corporate direction, policy, revenue recognition principles to identify risks and alternative actions., Conducted on-going logistical analysis and identify area for cost saving opportunity and continued process improvements.

Materials Suppliers Management

Possess advanced levels of understanding in manufacturing processes, direct fulfillment, and supply chain management., Organize Quarterly Business Review, KPIs and Scorecards to evaluate the growth accounts including contract, forecast, margin, cost reduction, lead-time reduction plan, on time delivery, service and flexibility to establish continuing long-term business., Lead supplier ongoing cost reductions, lead-time reduction, delivery improvement, quality and total cost of ownership., Lead materials budget planning and spend management through partnering with Finance and Engineering., Work closely with Engineering to manage multiple or alternate source qualifications through build management., Lead NPI materials process improvement., Lead daily or weekly supply planning meetings with Manufacturer Partners.

Industries Served

SEMICONDUCTOR CAPITAL EQUIPMENT – MEDICAL – TELECOMMUNICATIONS – DEFENSE – SERVICE – DATA CENTER

Professional Highlights

  • 20 million annual Profit and Loss ownership.
  • 1.5 million in increased profits on $20 million annual revenue.
  • 250k reduction in annual direct material cost.
  • 99% customer satisfaction on key process indicators.

Affiliations

  • Love traveling, exploring and learning different cultures. Love hiking, in touch with nature and spending time with family.

Timeline

NPI Program Manager

Google (via Mackin Talent)
2019 - Current

Sr. Program Manager

Rocket EMS
2015 - 2018

Sr. Program Manager

Bentek Corporation
2008 - 2014

Bachelor of Arts - Economics

University of Economics

Certification - Mask Design

San Jose City College
Amy Nguyen