Forward-thinking program/project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal/external team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
NPI Program Manager
Google (via Mackin Talent)
2019 - Current
Represented the Data Center Operations cross-function for new product development (NPI) projects that result in the launch and deployment of the complex technical infrastructure
Ensured alignment of products and business goals by developed and implemented NPI program to ensure successful product launches.
Coordinated with cross-functional teams to ensure timely completion of NPI projects.
Monitored progress of NPI projects, identified risks and developed mitigation strategies.
Worked with the subject matter Experts and internal points of contact as well as external to ensure new design meets the requirements and expectation.
Highlighted dynamic issues and managed the activities of internal and external resources in the planning and execution of projects
Worked with manufacturers/Vendors/Integrators and Spare Team to set up Spare parts for new products
Drove continuous NPI process improvement initiatives. Identified areas for improvement in existing processes and procedures related to NPI programs
Solicit assistance from other functional organizations and negotiate for internal resources as needed
Sr. Program Manager
Rocket EMS
2015 - 2018
Managed high complex electrical and mechanical system build and SMT PCB's build for both NPI and Production released products
Developed, monitored and tracked action plans to ensure projects and programs deliverable are met
Managed the Clear to Build (CTB) process, proactively identifying and resolving all material shortages
Focal point contact for customers and the cross-functional team, key point of escalation in the event of customer issues
Performed daily business management: Providing Quotation, materials management, scheduling, OTD, Quality, ECO, Excess management and customer issues
Maintained current and developed additional business with customers
Mitigated excess and obsolete inventories and recovered all costs from customers
Owned the account P&L and key improvement contributions ensuring profit targets are achieved
Own end-to-end inventory throughout the supply chain, setting and maintaining target levels
Managed vendor relationships related to the procurement of materials or services required by NPI projects.
Managed and monitored supply chain KPIs, identifying and addressing opportunities/risks
Implemented and executed vendor management programs that includes evaluation, selection, transition and monitoring, rating of vendors
Directed new supplier introduction and/or disengagement requirements to/from the company supply base
Provided leadership and guidance to junior program managers within the department.
Sr. Program Manager
Bentek Corporation
2008 - 2014
Managed up to 14 concurrent active customers
Managed high complex electrical and mechanical products, including hundreds of new designs. Facilitated communication between cross functional teams in order to ensure successful delivery of products
Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
Managed change requests related to scope changes or requested modifications during the course of a project.
Created and maintained project documentation to ensure consistency of processes across the organization.
Focal point of customer contact with cross-function executives, managers, and customer representatives
Maintained 99%+ customer satisfaction on key metrics including OTD, quality, responsiveness, flexibility
Owned the P&L and drove key improvement contributions ensuring profit targets were achieved
Evaluated, selected CMS/suppliers to ensure prompt delivery, cost efficiency, and reduced lead-times by 35%
Mitigated excess and obsolete inventories and recovered all costs from customers
Provided leadership and guidance to junior program managers within the department
Education
Bachelor of Arts - Economics
University of Economics
Vietnam
Certification - Mask Design
San Jose City College
San Jose, CA
Skills
Detail Oriented and Excellent Communication
Problem-solving abilities and Decision-Making
Adaptability and Flexibility
Self Motivation and Multitasking
Program/Project Management
Product Lifecycle Management
Key Performance Indicators
Stakeholder Management
Customer Relationship Management/Engagement
Supplier Relationship Management
Vendors Selection
Purchasing Oversight
Price negotiation and Cost-reduction strategies
Cost Analysis
Managing Inventory and E&O
Supplier Performance Tracking
Strategic And Business Development
Established and maintained executive level relationship with business partners-customers, and suppliers., Negotiated all pricing with customers exceeding annual margin and profit targets., Developed logistic infrastructure in support of order fulfillment; procurement; inventory management., Analyzed all aspects of proposed transactions considering corporate direction, policy, revenue recognition principles to identify risks and alternative actions., Conducted on-going logistical analysis and identify area for cost saving opportunity and continued process improvements.
Materials Suppliers Management
Possess advanced levels of understanding in manufacturing processes, direct fulfillment, and supply chain management., Organize Quarterly Business Review, KPIs and Scorecards to evaluate the growth accounts including contract, forecast, margin, cost reduction, lead-time reduction plan, on time delivery, service and flexibility to establish continuing long-term business., Lead supplier ongoing cost reductions, lead-time reduction, delivery improvement, quality and total cost of ownership., Lead materials budget planning and spend management through partnering with Finance and Engineering., Work closely with Engineering to manage multiple or alternate source qualifications through build management., Lead NPI materials process improvement., Lead daily or weekly supply planning meetings with Manufacturer Partners.
Industries Served
SEMICONDUCTOR CAPITAL EQUIPMENT – MEDICAL – TELECOMMUNICATIONS – DEFENSE – SERVICE – DATA CENTER
Professional Highlights
20 million annual Profit and Loss ownership.
1.5 million in increased profits on $20 million annual revenue.
250k reduction in annual direct material cost.
99% customer satisfaction on key process indicators.
Affiliations
Love traveling, exploring and learning different cultures. Love hiking, in touch with nature and spending time with family.