Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amy Nichols

Seneca,SC

Summary

Accomplished bartender with extensive management experience seeking to leverage proven skills in customer relations, team leadership, and operational management. Possessing exceptional communication and interpersonal abilities honed in fast-paced environments, I am adept at fostering connections and driving initiatives forward. Eager to bring strategic thinking, adaptability, and a passion for community-building to new opportunities for professional growth and institutional impact.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bartender

The Lighthouse Restaurant
09.2018 - Current
  • Proven track record in building and maintaining strong customer relationships, resulting in high levels of customer satisfaction, loyalty and repeat business.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Promoted special events through social media platforms, generating buzz around themed nights.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

General Manager/Bartender

DogHouse Group
01.2000 - 10.2018
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reported issues to ownership with great detail and provided resolution suggestions.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.

Education

Bachelor of Science - Management

Clemson University
Clemson, SC
12.2024

Associate of Arts - Emphasis On Business Administration

Tri-County Technical College
Pendleton, SC
05.2022

Skills

  • Collaboration and Teamwork
  • Complex Problem-Solving
  • Clear and effective communication
  • Customer service expertise
  • Ordering Procedures
  • Staff Management and Issue Resolution

Certification

  • LINCS Customer Service Operations Certification 2022
  • TIPS Certified 2024

Timeline

Bartender

The Lighthouse Restaurant
09.2018 - Current

General Manager/Bartender

DogHouse Group
01.2000 - 10.2018

Bachelor of Science - Management

Clemson University

Associate of Arts - Emphasis On Business Administration

Tri-County Technical College

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Amy Nichols