Amy Nickell
Benton City,WA
Summary
My goal is to work with company that will benefit from my skill set. I have had a tremendous amount of experience dealing with a wide variety of people in various situations. I am aware of the trust people put in their pool company and feel a responsibility to deliver quality service. I am a hard worker that will always represent your company professionally.
Overview
27
27
years of professional experience
Work History
Service Technician
Burkett's Pool Plastering
03.2021 - Current
- To date I have completed over 2900 start ups and service tickets in 160 cities
- Balanced water and guided customers through start up process
- Got equipment running after plaster by restoring electric, pulling expansion plugs, reattaching plumbing, priming pump
- Assessed plaster issues and implemented the proper process to correct them
- Performed no drain acid washes
- Maintained detailed records for customer files
Customer Service Representative
Superior Pool Products
03.2017 - 03.2021
- Assisted pool service professionals with residential and commercial accounts
- Sold chemicals and equipment
- Helped with customer appreciation events and product marketing
- Scheduled meetings with vendors to improve sales knowledge
- Assisted in keeping store inventory correct and counted
- Processed warranty on returned items
- Maintained excellent customer satisfaction by prompt attention to their concerns
Service Technician
Burkett's Pool Plastering
08.2013 - 03.2017
- Information same as current position
Owner/Operator
Nickell Pool Service
01.1997 - 06.2013
- Stocked and maintained inventory on trucks to service over 100 accounts weekly
- Ensured customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased customer base.
- Handled the billing and buying for the company
- Established strong relationships with suppliers
Skills
- 30 years field experience in the pool industry
- Clean DMV
- Owned and operated successful pool service for 16 years
- Able to troubleshoot filter, pump and sweep issues
- Broad knowledge of chemical balance and industry products
- Able to plumb filters and pumps
- Got equipment running after plaster by restoring electric, pulling expansion plugs, reattaching plumbing, priming pump
- Able to repair pumps, change seals, impellers etc
- Experienced in assessing plaster issues and implementing the proper processes to correct them
- Always game to increase my knowledge in the many facets of this industry
- Willing to start early and stay late
Additional Information
I have had a love affair with the pool industry every since I ran my first route in 1988. I can not imagine working in any other field.
Timeline
Service Technician
Burkett's Pool Plastering
03.2021 - Current
Customer Service Representative
Superior Pool Products
03.2017 - 03.2021
Service Technician
Burkett's Pool Plastering
08.2013 - 03.2017
Owner/Operator
Nickell Pool Service
01.1997 - 06.2013
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