Amy Nickelston
Ridgeway,VA
Summary
Flexible Front Office Supervisor bringing many years of experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
Henry County Sheriff's Office
Martinsville, VA
08.2019 - Current
- Supervised five (5) front office staff members, overseeing all administrative functions.
- Maintained all personnel and administrative records.
- Scheduled weekly appointments and completed monthly schedules for all criminal investigators.
- Administrator of Henry County SO Facebook page and YouTube channel, posting all media releases and community information.
- Effectively assist customers, insurance companies, and Virginia State Police via telephone and in person using Southern Software System.
- Input data and maintained active files for arrest reports, criminal summons, death reports, ordinance violations, and inmate transports.
- Compiled and approved all Freedom of Information Act (FOIA) requests from insurance companies and customers.
- Approved all incident reports, ensuring they are up to Virginia State code in RMS.
- Registered all Criminal Firearms Clearinghouse Forms with the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF).
- Ran all criminal histories and background checks in the Virginia Criminal Information Network (VCIN).
Administrative Program Assistant I
Henry-Martinsville Department of Social Services
Martinsville, VA
06.2015 - 07.2017
- Security Officer.
- Back up Office Supervisor.
- Trained employees for the Clerical Unit.
- Scheduled client appointments.
- Registered Self-Direct applications online in VACMS.
- Completed purchase orders and field procurements.
- Assisted teammates to ensure work was completed in a timely manner.
Sales Associate
Food Lion
Martinsville, VA
05.2013 - 10.2015
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
Office Associate III
Henry-Martinsville Department of Social Services
Martinsville, VA
09.2014 - 06.2015
- Registered new applications in VACMS.
- Completed verifications for customer benefits from DSS.
- Scheduled appointments for clients.
- Issued EBT cards to clients.
- Opened and distributed incoming mail.
- Assisted clients in person and by telephone using the DSS systems.
- Distributed batching received from the home office and other agencies.
Customer Service Representative
Carter Bank & Trust
Martinsville, VA
12.2008 - 09.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Opened new accounts.
- Back-up line teller.
- Prepared payroll.
- Vault teller.
- Managed Insufficient Funds Reports.
- Balanced cash drawers daily.
- Maintained a weekly cash item report, resolving all discrepancies.
- Kept inventory and ordered all bank supplies monthly.
Education
Associate of Arts - General Studies
Patrick Henry Community College
Martinsville, VA05-2008
Skills
- Decision-making capabilities
- Multitasking proficiency
- Administrative tasks
- Staff Management
- Complaint Handling
- Shift Scheduling
- Staff Supervision
Timeline
Front Office Supervisor
Henry County Sheriff's Office
08.2019 - Current
Administrative Program Assistant I
Henry-Martinsville Department of Social Services
06.2015 - 07.2017
Office Associate III
Henry-Martinsville Department of Social Services
09.2014 - 06.2015
Sales Associate
Food Lion
05.2013 - 10.2015
Customer Service Representative
Carter Bank & Trust
12.2008 - 09.2014
Associate of Arts - General Studies
Patrick Henry Community College
Similar Profiles
Logan GrubbsLogan Grubbs
Deputy Sheriff at Henry County Sheriff's OfficeDeputy Sheriff at Henry County Sheriff's Office
Mark GlanzMark Glanz
Deputy Sheriff, Road Patrol at Henry County Sheriff's OfficeDeputy Sheriff, Road Patrol at Henry County Sheriff's Office
Ariane DurhamAriane Durham
Deputy Sheriff Officer at Henry County Sheriff's OfficeDeputy Sheriff Officer at Henry County Sheriff's Office