Amy Hunter

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Managed over 50 customer calls per day for customers seeking payoff letters and refinancing options through CIV systems.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Escalated issues to proper supervisors when standard processes were not effective.
• Research and responded to routine to moderately complex
  correspondence inquiries from customers and other
  departments, via phone, email and by mail.

• Managed daily workflow by researching and analyzing data
followed timelines and accuracy goals set for completion of
project.

•Demonstrated exceptional efficiency with Microsoft Excel and
SharePoint and navigating various programs.

•Provided additional support for team and leadership to
manage and mitigate issues.

•Accessible for team to provide guidance and facilitate
clarifications as necessary.

•Researched and rapidly resolved client conflicts to maintain
key accounts.

• Communicated with customers to identify and resolve outstanding payments through various systems.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Utilized Microsoft Excel, QuickBooks, Oracle, SAP and JDE to manage invoices and payments.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Generated monthly accounts receivable reports to submit developments for management review.

• Handled day-to-day accounting processes to drive financial accuracy.

• Submitted cash and check deposits and generated cash receipts to record money received.

• Strengthened financial operations by conducting bank reconciliations and financial reporting.

• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

• Gathered, evaluated and summarized account data in detailed financial reports.

• Entered figures using 10-key calculator to compute data quickly.

• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.