Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Hi, I’m

Amy Noiboonsook

Server
West Covina,CA

Summary

Organized Lead with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Dependable Lead successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated Lead with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
years of professional experience

Work History

IHOP

Server
08.2022 - 03.2023

Job overview

  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.

Disneyland Resort

Leader
11.2022 - 01.2023

Job overview

  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Oversaw day-to-day activities of 20-25 employees at the Carnation Cafe, fostering inspiring atmosphere to optimize employee experiences.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for servers and bussers to fully staff shifts.
  • Handled customer complaints & resolved issues.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Developed and implemented customer service policies to enhance satisfaction.

Katherine Fujihara

Personal Nanny
08.2016 - 05.2022

Job overview

  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Transported children to and from activities using personal or family vehicle.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Monitored children's play activities to verify safety.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Promoted language development skills through reading and storytelling.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children basic life skills, manners and personal hygiene.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Established and maintained safe play environment for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Played games, worked on puzzles, and read books to young children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Involved children in caring for household pets and chores.
  • Taught children everyday skills and language.
  • Provided developmentally appropriate activities for children.
  • Engaged with children on individual basis to build positive relationships.
  • Helped children complete homework assignments and school projects.
  • Organized different types of activities to enhance physical and intellectual development.
  • Encouraged children to be understanding and patient with others.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supervised children on playground to help develop physical and social skills.

Education

Academy Pacific Travel College
Los Angeles, CA

Flight Attendant
1995

Skills

  • Guest Relations Management
  • Cool Under Pressure
  • Cash Handling
  • Food Preparation and Safety
  • Menu Memorization
  • Suggestive Selling
  • Natural Leadership
  • Check Payment Processing
  • Order Accuracy
  • Dining Customer Service
  • Special Dietary Requirements
  • Stocking and Replenishing

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Board member and Volunteer with Voices Against Violence
  • PTA president and Fundraiser Chair for CJ Morris Elementary, South Pointe Middle and Walnut High School

Languages

Spanish
Native or Bilingual
Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Leader

Disneyland Resort
11.2022 - 01.2023

Server

IHOP
08.2022 - 03.2023

Personal Nanny

Katherine Fujihara
08.2016 - 05.2022

Academy Pacific Travel College

Flight Attendant

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