Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Nolle

Moundville,AL

Summary

Accomplished Intake Specialist and Customer Service Representative with a proven track record at Lincare Home Oxygen and Respiratory Systems. Expert in data entry and intake assessment, coupled with compassionate communication and critical thinking skills. Achieved increased customer loyalty and satisfaction through effective problem-solving and empathetic support, ensuring high levels of accuracy and compliance.

Diligent [Desired Position] with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.

Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.

Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.

Overview

18
18
years of professional experience

Work History

Intake Specialist

Intake Desk
10.2021 - Current


  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
10.2006 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

American Heritage
Plantation, FL
01-1990

Skills

  • Data entry
  • Intake assessment
  • Compassionate communication
  • Critical thinking skills

Timeline

Intake Specialist

Intake Desk
10.2021 - Current

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
10.2006 - 08.2020

High School Diploma -

American Heritage
Amy Nolle