AMY NOVAK
Lorena,TX
Summary
Driven and meticulous, with a proven track record at CITY OF WOODWAY, Excel in streamlining office operations and enhancing data management through expert use of Microsoft Excel and effective communication. Achieved significant improvements in document control and customer satisfaction, demonstrating strong problem-solving skills and a commitment to excellence.
Hardworking and focused, while offering excellent communication, planning and prioritization skills demonstrated through 13 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Director position. Ready to help the team achieve company goals.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
CITY OF WOODWAY
08.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for Director and Assistant Director by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Optimized calendar management for Director and Assistant Director by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefited the organization financially.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for.
Medical Records Clerk
MULBERRY MANOR
10.1996 - 04.2011
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Assisted in training new staff on medical record processing and filing procedures.
Education
Bachelor of Science - BUSINESS
University of Phoenix
Tempe, AZ05.2013
Associate of Science - ACCOUNTING
American InterContinental University
Schaumburg, IL05.2008
High School Diploma -
Stephenville High School
Stephenville, TX05.1996
Skills
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Mail handling
- Microsoft PowerPoint
- Document Management
- Spreadsheets
- Data Collection
- Prioritization
- Document Control
- Multi-Line Phone Systems
- Spreadsheet Management
- Confidential Document Control
- Complex Problem-Solving
- Social media knowledge
- Documentation and control
- Internal Communications
- Internet Research
- Workflow Optimization
- Business Administration
- Purchase orders organization
- Writing reports
- Employee timesheet processing
- Mail distribution
- Office Equipment Maintenance
- Correspondence Writing
- Research
- Database entry
- Excel spreadsheets
Accomplishments
- Earned "Customer Service Award" for at least 6 times within the 12 1/2 years I have worked for the city.
- Oversaw Lead and Copper project, resulting in reporting to TCEQ.
Timeline
Administrative Assistant
CITY OF WOODWAY
08.2011 - Current
Medical Records Clerk
MULBERRY MANOR
10.1996 - 04.2011
Bachelor of Science - BUSINESS
University of Phoenix
Associate of Science - ACCOUNTING
American InterContinental University
High School Diploma -
Stephenville High School
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