Amy Nunn
Kenosha
Summary
Dedicated professional with a background in education and customer service. Skilled in adapting lesson plans and implementing behavior management strategies, ensuring a constructive classroom atmosphere. Known for resourcefulness, patience, and excellent at classroom management and deescalation techniques.
Overview
26
26
years of professional experience
Work History
Teacher/Associate Teacher Special Education
Open Wings Learning Community
Bristol, WI
09.2022 - Current
- Implement behavior management strategies to foster a positive learning environment.
- Collaborated with educators to develop and adapt instructional materials for diverse learners.
- Developed engaging lesson plans aligned with learning objectives for complex learners.
- Fostered a positive classroom environment to encourage active participation.
- Developed a class to teach students techniques on how to achieve physical and emotional regulation.
Accounnt Manager
Caremark Rx
Northbrook, IL
01.2003 - 09.2005
- Managed client accounts, ensuring timely delivery of pharmaceutical services and compliance with industry standards.
- Developed strategic relationships with clients to enhance customer satisfaction and retention rates.
- Analyzed client feedback to identify trends and propose solutions for enhanced service offerings.
- Oversaw multiple accounts, and analyzed reports to better serve the pharmaceutical needs of the clients and their employees.
- Frequent visits to clients in the Southeast region to develop and maintain relationships, and suggest process improvement of pharmaceutical benefit needs.
Hewitt Associate Compliance Specialist
Hewitt Associates
Lincolnshire, IL
03.2001 - 01.2003
- Assessed and confirmed qualified domestic relation orders across a varied portfolio of Hewitt clients, ensuring alignment with established regulatory standards.
- Provided expert support on qualified domestic relations orders, effectively handling all escalated customer inquiries.
- Oversaw team operations, ensuring accuracy and adherence to legal compliance standards.
Customer Service Lead
Hewitt Associates
Lincolnshire, IL
09.1999 - 03.2001
- Led customer service team, ensuring high levels of satisfaction and support consistency.
- Analyzed customer feedback to identify areas for service enhancement and operational efficiency.
- Facilitated regular training sessions to promote continuous learning within the team.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Conducted coaching programs for customer service associates to improve service quality and customer satisfaction.
- Cultivated in-depth knowledge of retirement plans to advise top executives at Xerox Corporation.
Education
High School Diploma -
Mary D. Bradford High School
Kenosha06-1996
Skills
- Verbal and written communication
- Calm and patient demeanor
- Customer service expert
- Critical thinking
- Behavior management
Accomplishments
Certified Personal Trainer- ISSA CPT.
Timeline
Teacher/Associate Teacher Special Education
Open Wings Learning Community
09.2022 - Current
Accounnt Manager
Caremark Rx
01.2003 - 09.2005
Hewitt Associate Compliance Specialist
Hewitt Associates
03.2001 - 01.2003
Customer Service Lead
Hewitt Associates
09.1999 - 03.2001
High School Diploma -
Mary D. Bradford High School