Amy Oakley
Julian,NC
Summary
40+ Years in customer service. Proficient in word doc and excell.
Computer literate, detail oriented. Work well unsupervised.
Open minded, considerate, empathic.
Overview
24
24
years of professional experience
Work History
Dispatcher/Inventory Clerk
CRST Home Solutions
10.2021 - Current
- Checked in parts tote from returning delivery trucks to track part usage and restock bins
- Collected and matched invoices to driver manifests for delivery the following day
- Receive incoming calls from delivery drivers to trouble shoot situations
Government Contract Clerk
Ilderton Dodge
04.2019 - 07.2020
- Reconciled accounts with latest payables and receivables information.
- Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.
- Coordinated and submitted purchase and lease paperwork.
- Ran reports covering aftermarket warranties and insurances, maintaining reporting sales, claims and cancellations as needed.
Contract and Insurance Specialist
Asbury Automotive Dba Crown Automotive
09.1999 - 07.2018
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Submitted purchase contracts to lenders and followed up with additional stipulations as needed to fund loan.
Sales Floor Assoc, Cashier, Inventory Controll
Kohls Department Store
10.2010 - 01.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed payments and provided receipts to establish proof of transaction.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC05.1991
Skills
Design Changes
- RFID Systems
- Inventory and Supply Control
- Data Entry
- Analytical and Critical Thinking
- Problem-Solving
- PPE Compliance
- Good Telephone Etiquette
- MS Office
- Clerical Support
- Multitasking Abilities
- Teambuilding
- Cultural Awareness
- Self-Motivated
- Written Communication
- Attention to Detail
Timeline
Dispatcher/Inventory Clerk
CRST Home Solutions
10.2021 - Current
Government Contract Clerk
Ilderton Dodge
04.2019 - 07.2020
Sales Floor Assoc, Cashier, Inventory Controll
Kohls Department Store
10.2010 - 01.2013
Contract and Insurance Specialist
Asbury Automotive Dba Crown Automotive
09.1999 - 07.2018
High School Diploma -
Western Guilford High School
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