Summary
Overview
Work History
Education
Skills
Timeline
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Amy O'Brien

Las Vegas,Nevada

Summary

Coordinate activities among various departments, such as bar, pool, banquet, and live entertainment operations. Ensure that customers are satisfied with their overall experience. Expertise in executing marketing programs to increase patronage, brand awareness and overall profitability. Oversee the recruiting and training of new employees. Investigate and resolve all customer complaints or issues. Establish and maintain an excellent rapport with all levels of staff and management.

Overview

25
25
years of professional experience

Work History

Brand Ambassador/Convention Model

Omnicom Media Group
04.2024 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Hospitality-Cart/Turn/Grille

PGA, TPC Las Vegas, NV
01.2021 - 01.2024
  • Employee of the month Sept. 2023, second runner up for employee of the year 2023.
  • Highest grossing employee of all organized event sales.

Bay-Host

TOPGOLF, Las Vegas, NV
01.2016 - 01.2021
  • Organized the Grand Opening of the largest and highest grossing Topgolf event to date.
  • Achieved employee of the month 6 months into opening, (voted by upper management).
  • Silver Star Hospitality Winner 2016, Gold Star Hospitality Winner 2017, 2018, 2019, 2020.
  • 2019 employee review was highest in company history. Received a rating of 4.3 on a scale of 4.0; and earned top producer of guest compliments in Las Vegas to date.

Lead Gaming Bartender

MARTINIS, Las Vegas, NV
01.2003 - 01.2016
  • Sponsored weekly promotions and upsold an average 15% per ticket.
  • Supervised, scheduled, and motivated bartenders, barbacks and bar porters as needed.

Special Events Coordinator

SEPHORA; Las Vegas, NV
01.2000 - 01.2003
  • PR for 3 Las Vegas Sephora locations, and all corporate national product launches.
  • Managed weekly events, hired and managed over 70 talented local make-up artists, and all product trainings and sales pitches of 120 Las Vegas Sephora employees.
  • Held record for highest producing 2-day event in Sephora history.

Education

Bachelor of Science Degree - Public Relations

WESTERN MICHIGAN UNIVERSITY
Kalamazoo, Michigan

Skills

  • VIP Guest Relations
  • Special Event Operations
  • Staff Training/Supervision
  • Cultural Diversity/Protocol
  • Business Management
  • OSHA/Food/Alcohol Safety
  • Branding/Company Integrity

Timeline

Brand Ambassador/Convention Model

Omnicom Media Group
04.2024 - Current

Hospitality-Cart/Turn/Grille

PGA, TPC Las Vegas, NV
01.2021 - 01.2024

Bay-Host

TOPGOLF, Las Vegas, NV
01.2016 - 01.2021

Lead Gaming Bartender

MARTINIS, Las Vegas, NV
01.2003 - 01.2016

Special Events Coordinator

SEPHORA; Las Vegas, NV
01.2000 - 01.2003

Bachelor of Science Degree - Public Relations

WESTERN MICHIGAN UNIVERSITY

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Amy O'Brien