Amy O'Brien
Program Manager
Nashua,NH
Summary
Dynamic Corporate Program Manager with over 10 years of experience in driving operational excellence, vendor negotiations, and process enhancements. Expertise in managing budgets, contracts, and cross-functional initiatives that align with strategic organizational objectives. Proficient in SAP Concur, Microsoft Office, and data analytics, demonstrating a strong track record of optimizing programs, boosting employee satisfaction, and achieving significant cost savings. Committed to leveraging analytical skills and industry knowledge to foster continuous improvement and deliver impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Red Hat
10.2023 - Current
- Designed and managed global workplace and travel-related programs, aligning policies with company goals and budget requirements.
- Negotiated vendor contracts and managed supplier relationships to ensure competitive pricing and service excellence.
- Developed executive-level reporting dashboards in Excel and Power BI to analyze travel and operational spend, uncover trends, and inform strategic decisions.
- Streamlined processes through automation and standardization, reducing manual reporting time by 40%
- Partnered cross-functionally to assess employee travel and workplace needs, implementing scalable solutions to improve satisfaction.
- Conducted root cause analyses using data insights to drive continuous process improvement.
Workplace Manager 3
Red Hat
01.2019 - 10.2023
- Oversaw vendor management, contract review, and quality control for facilities and travel-related services.
- Managed multimillion-dollar site budgets, including rent, utilities, operating costs, and travel-related expenses, with accurate forecasting and reporting.
- Directed space utilization, meeting scheduling, and travel logistics across multiple global locations.
- Implemented site-wide process improvements to enhance efficiency and reduce costs.
- Served as the primary point of contact for associates, vendors, and property management, resolving issues quickly and maintaining operational excellence.
Director of Office Operations
MIS Alliance
12.2016 - 01.2019
- Directed office operations, including executive scheduling and travel coordination for leadership teams.
- Negotiated vendor contracts for office services and maintained cost-effective operations.
- Assisted HR with recruitment and onboarding, coordinating candidate travel and accommodations.
- Provided administrative support to CEO and senior leadership, ensuring seamless operations.
Catering/Pantry/ Office Manager
Restaurant Associates
01.2016 - 12.2016
- Planned and executed corporate catering events, managing vendor relationships and service delivery.
- Oversaw budget for office and pantry supplies, maintaining strict cost control while supporting employee needs.
- Managed onboarding processes, office organization, and operational efficiency.
Education
Master of Business Administration -
Southern New Hampshire University
Manchester, NH05.2017
Bachelor of Arts - Physical Education
Bridgewater State University
Bridgewater, MA07.2012
Skills
Project management
Certification
IFMA Certification
Timeline
Program Manager
Red Hat
10.2023 - Current
IFMA Certification
06-2022
Workplace Manager 3
Red Hat
01.2019 - 10.2023
Director of Office Operations
MIS Alliance
12.2016 - 01.2019
Catering/Pantry/ Office Manager
Restaurant Associates
01.2016 - 12.2016
Bachelor of Arts - Physical Education
Bridgewater State University
Master of Business Administration -
Southern New Hampshire University
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