Amy O'Callaghan
Riverside,CA
Summary
Dedicated and highly organized administrative professional with over 15 years of experience in multi-unit operations management. Proven track record in streamlining office procedures, supporting staff development, and overseeing administrative functions. Expertise in scheduling, payroll processing, inventory oversight, and customer service, with strong communication and crisis management skills. Adept at maintaining a positive office environment and ensuring efficient day-to-day operations. Seeking to leverage skills in an Administrative Secretary II role within a school district.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi Unit Operations and Administration
Massage Envy
09.2008 - Current
- Managed daily administrative operations across multiple locations, including payroll, inventory, and office supplies.
- Handled scheduling, correspondence, and customer service inquiries, ensuring smooth communication between staff and clients.
- Assisted in the recruitment, hiring, and training of new team members, fostering a positive and professional work environment.
- Processed payroll for staff, managed employee records, and ensured compliance with company policies.
- Coordinated inventory purchases and tracked supply levels to ensure proper functioning of the business.
- Managed property maintenance, resolved client issues, and supported staff in addressing customer needs.
Education
Certificate - Massage Therapy
Bryman Career College
San Bernardino, CA05.2005
Skills
- Office Administration
- Schedule & Calendar Management
- Staff Recruitment & Development
- Payroll & Records Management
- Inventory & Supply Management
- Budget Tracking
- Customer Service & Retention
- Interpersonal Communication
- Crisis Management
- Proficient in Microsoft Office Suite and google workspace
Certification
- Licensed massage therapist - (active)
Timeline
Multi Unit Operations and Administration
Massage Envy
09.2008 - Current
Certificate - Massage Therapy
Bryman Career College