Amy Oldham
Glendale,Arizona
Summary
Experienced front desk receptionist with a strong focus on organization and attention to detail. Known for consistently delivering exceptional customer service and ensuring guest satisfaction. Proven track record of multitasking and problem-solving, contributing to seamless operations. Excellent telephone etiquette and time management abilities. Thrives in fast-paced hospitality environments, consistently demonstrating professionalism and a collaborative approach to teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Doubletree By Hilton
10.2021 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Established and maintained good communications with personnel and clientele
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Answered questions about company location and hours of operation
- Welcomed on-site visitors and directed to appropriate personnel
- Maintained cleanliness and organization of public areas and conference rooms
- Entered data into company software system
- Handled incoming and outgoing mail with timely attention
- Handled confidential matters discretely by maintaining strict confidentiality policies
- Communicated with maintenance personnel to report facility issues
- Documented and distributed messages to support timely communications
- Provided assistance with mail distribution, package delivery and pickup services
- Compiled reports from information gathered through computer systems or other sources for management review
- Assisted colleagues in completing special projects related to customer service initiatives
- Coordinated with other departments to facilitate efficient operations throughout the organization
Hotel Front Desk Receptionist
Wyndham Hotel (LaQuinta Inn)
11.2017 - 02.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
MEDICAL ASSISTANCE - MEDICAL
Arizona College Of Allied Health
Glendale, Arizona06.2011
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Problem-solving abilities
- Time management abilities
- Organizational skills
- Professionalism
- Multitasking
- Teamwork and collaboration
- Email correspondence
- Package and mail receipt
- Customer assistance and interaction
- Phone etiquette
- Multitasking and organization
- Strategic planning
- Mail distribution
- Performance improvement
- Call routing
- Call forwarding
- Hospitality best practices
- Initiative-taking
- Multi-line telephone systems
- Researching skills
- Confidentiality handling
- Work prioritization
- Issue handling
- Complex Problem-solving
- Hospitality services
- Cash handling
- Time management
- Oral and writing communication
- Listening skills
- Verbal and written communication
- Guest relations
- Computer skills
- Problem-solving
Certification
CPR
References
References available upon request
Timeline
Hotel Front Desk Receptionist
Doubletree By Hilton
10.2021 - Current
Hotel Front Desk Receptionist
Wyndham Hotel (LaQuinta Inn)
11.2017 - 02.2019
MEDICAL ASSISTANCE - MEDICAL
Arizona College Of Allied Health