Amy Oldham
Hospitality
Phoenix,AZ
Summary
Dedicated Hotel Front Desk Supervisor with expertise in guest service, staff training, and complaint resolution. Proven ability to enhance guest experiences and drive satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Doubletree By Hilton
Phoenix, Arizona
10.2021 - Current
- Supervised front desk staff to ensure efficient guest service delivery.
- Managed guest check-in and check-out processes, enhancing overall experience.
- Resolved guest complaints and inquiries promptly and professionally.
- Trained new employees on hotel policies and customer service standards.
- Coordinated with housekeeping to maintain room availability and cleanliness.
- Maintained accurate records of reservations and room assignments.
- Collaborated with management to enhance guest satisfaction initiatives.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
Breakfast Room Attendant
Hampton Inn Suites
Anthem, AZ
- Prepared and arranged breakfast items for guest convenience.
- Maintained cleanliness and organization of breakfast area throughout service.
- Assisted guests with inquiries about menu options and dietary restrictions.
- Set up and replenished food stations to ensure variety and availability.
- Monitored inventory levels of food supplies and reported shortages promptly.
- Engaged with guests to enhance their dining experience through friendly service.
- Adhered to health department regulations regarding food storage and handling procedures.
- Performed closing duties such as cleaning floors, washing dishes, wiping down surfaces.
- Kept track of inventory levels of supplies used in the restaurant such as plates, cups, silverware.
Assistant Service Deli Manager
Fry's Food And Drug
Glendale, Arizona
- Maintained high standards of food safety and sanitation practices.
- Trained new employees on deli procedures and customer service techniques.
- Prepared fresh food items following company recipes and guidelines.
- Managed inventory levels and ordered supplies as needed for the deli.
- Provided exceptional customer service by addressing inquiries and concerns.
- Coordinated special orders and catered events for customers effectively.
- Oversaw product displays to ensure appealing presentation to customers.
- Resolved customer complaints promptly and professionally.
- Performed daily opening and closing duties including cash register reconciliation.
- Developed weekly specials to promote sales and attract new customers.
- Ensured compliance with local health codes by conducting periodic inspections.
- Reported any maintenance issues to facilities management team immediately.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Education
Medical Assisting Diploma - Medical Assisting
Arizona College of Allied Health
Glendale06-2011
Some College (No Degree) - Massage Therapy
Arizona School of Massage Therapy
Skills
- Guest service and support
- Staff training and development
- Inventory oversight
- Complaint resolution strategies
- Food safety standards
- Customer relationship management
- Time management
- Problem solving
- Policy enforcement
- Patience and tolerance
Certification
CPR/AED Adult/Child/Infant
Timeline
Hotel Front Desk Supervisor
Doubletree By Hilton
10.2021 - Current
Breakfast Room Attendant
Hampton Inn Suites
Assistant Service Deli Manager
Fry's Food And Drug
Medical Assisting Diploma - Medical Assisting
Arizona College of Allied Health
Some College (No Degree) - Massage Therapy
Arizona School of Massage Therapy