Amy Olivas
Fort Worth,TX
Summary
Organized and dependable candidate successful at engaging in multiple tasks with a positive attitude. Willingness to take on any responsibilities to meet team goals and company standards. Hardworking and passionate job seeker with strong organizational skills eager to secure a position that will better improve the lives of others. Ready to help team achieve company goals. Any opportunity to further improve myself as well as my work experience is an opportunity that I am willing to take.
Overview
6
6
years of professional experience
Work History
Store Manager of Operations
Steel City Pops
09.2021 - 12.2022
- Overseeing daily operations of store
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Host/Restaurant Server
Olive Garden
04.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Server
Casa Pasta
10.2020 - 02.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Tableside Service
Frescos Cocina Mexicana
03.2017 - 07.2018
- Prepared salads and desserts in tableside service.
- Present an exciting and memorable experience of service at the table for customers.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2023
High School Diploma -
Joshua High School
Joshua, TX05.2019
Skills
- Customer Service
- Goal Setting
- Conflict Resolution
- Interpersonal Skills
- Problem Solving
- Health and Safety
- Budget Management
- Attention to Detail
- Employee Training
- Inventory Management
- Marketing Strategies
- Bank and Safe Deposits
Accomplishments
Obtained 30 volunteer/observation hours under a Pediatric Occupational Therapist and also a School Occupational Therapist
Timeline
Store Manager of Operations
Steel City Pops
09.2021 - 12.2022
Host/Restaurant Server
Olive Garden
04.2021 - 09.2021
Server
Casa Pasta
10.2020 - 02.2021
Tableside Service
Frescos Cocina Mexicana
03.2017 - 07.2018
Bachelor of Arts - Psychology
The University of Texas At San Antonio
High School Diploma -
Joshua High School