Summary
Overview
Work History
Education
Skills
Timeline
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Amy Olthoff

Newport Beach,CA

Summary

Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.

Overview

22
22
years of professional experience

Work History

Executive Administrative Assistant

Irvine Marriott
02.2025 - Current
  • Maintain confidentiality when handling sensitive information, protecting company interests and employee privacy
  • Handle administrative tasks such as expense report processing, invoice reconciliation, and VIP arrival amenities efficiently
  • Manage inventory levels for office supplies, amenities, sourcing supplies and vendors for guest rooms and operating needs
  • Assist with coordinating volunteer opportunities, employee relation events, and employee-lead wellness initiatives
  • Respond to all guest surveys and coordinate guest recovery when needed
  • Review incoming communications for urgency or importance; prioritize correspondence accordingly for executive review or action
  • Schedule appointments and handle calenders for senior leadership
  • Assist in the development of presentations, effectively conveying crucial information to stakeholders
  • Assist with hotel marketing efforts including photoshoots, filming, updating collateral, and internal communication

Area Marketing Coordinator

The Royal Sonesta Hotels of Chicago
04.2023 - 01.2025
  • Processed all invoices, purchase orders, and receiving for the Sales & Marketing department
  • Created and maintained a cloud-based storage system for the department, revised the Sales department training manual, assisted with onboarding new employees
  • Managed content on Yelp, OpenTable, Google My Business, and TripAdvisor
  • Created and scheduled monthly social media content for CBR and Hoyt's restaurants
  • Ordered and maintained all office supplies, handled IT support requests, oversaw all office equipment and maintenance, promotional inventory, and sourced vendors
  • Managed all content for lead-generating sites
  • Awarded Employee of the Month, July 2023

Spa Director

1Hotel Brooklyn Bridge
01.2019 - 09.2019
  • Conducted all recruiting, training, performance evaluations, payroll, and created all standard operating procedures
  • Created critical path for spa facility renovation, liaise with corporate design team and engineering
  • Successfully restructured staffing model and streamlined expenses to achieve 25% profitability
  • Interfaced with the hotel sales team and spa brand partner to execute all marketing initiatives
  • Designed and implemented a successful private event/group program including an aggressive pricing structure, service fees, F&B options, and amenities

Spa Director

Park Hyatt
04.2014 - 11.2018
  • Managed day-to-day operations for Spa, Pool, and Fitness facilities
  • Conducted all recruiting, training, performance evaluations, sourced all products and supplies, maintained all operating expenses for pre-and-post opening
  • Worked seamlessly with sales and revenue department to generate 20% year-over-year revenue growth
  • Secured several large-scale buy-outs of Spa facilities including photoshoots, filming, and product launch events for numerous prestige beauty brands
  • Prepared CapEx projects, and coordinated all large-scale facility repairs
  • Conducted all monthly safety standards, maintained all business licensing and permits for the NYC Department of Health & Mental Hygiene
  • Award – Leadership Recognition, February 2016

Spa Director

WTS International/Cornelia Spa at The Surrey
02.2013 - 11.2013
  • Oversaw daily operations, recruiting, training, payroll, and expenses
  • Managed CRM - Demand Force and Market Metrix software
  • Generated all forecasts and budgets for Spa department
  • Increased retail sales to service ratio by 4%; increased sales-to-service customer satisfaction scores by 5 points
  • Minimized cost of sales by 3%, reduced payroll expenses by 10%
  • Conducted all performance evaluations

Spa Manager & Departmental Trainer

Montage
09.2008 - 02.2013
  • Designed and proctored all departmental training, conducted all performance evaluations and recruiting
  • Generated forecasts, budgets, and Spa business plan
  • Prepared CapEx projects and various large-scale facility repairs
  • Responsible for all retail purchasing, inventory, and merchandising in coordination with the corporate retail consultant
  • Member, Environmental Impact Committee
  • Member, Hearts of Montage; an employee-lead program to foster community engagement and volunteer opportunities

Salon & Fitness Manager & Departmental Trainer

Montage
02.2003 - 09.2008
  • Pre-opening team and promoted from Spa Reception to Manager on Duty, Supervisor, then Salon & Fitness Manager
  • Created and maintained training manuals and standard operating procedures

Education

Integrated Studies -

Grand Valley State University
04.2022

Skills

  • Proficient in ATS and payroll systems including iCIMS, ADP, Kronos, and Taleo
  • Proficient in Microsoft Windows, Google Suite, BOX, Later, Salesforce and purchasing systems including Epitome, WinRetail, ePro, Birchstreet

Timeline

Executive Administrative Assistant

Irvine Marriott
02.2025 - Current

Area Marketing Coordinator

The Royal Sonesta Hotels of Chicago
04.2023 - 01.2025

Spa Director

1Hotel Brooklyn Bridge
01.2019 - 09.2019

Spa Director

Park Hyatt
04.2014 - 11.2018

Spa Director

WTS International/Cornelia Spa at The Surrey
02.2013 - 11.2013

Spa Manager & Departmental Trainer

Montage
09.2008 - 02.2013

Salon & Fitness Manager & Departmental Trainer

Montage
02.2003 - 09.2008

Integrated Studies -

Grand Valley State University

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