Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Office Administrator
Team Trim Enterprises LLC.
04.2019 - Current
Streamlined office processes by implementing efficient organizational systems and digital tools.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Interacted with customers by phone, email, or in-person to provide information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Reconciled account files and produced monthly reports.
Edited documents to improve accuracy of language, flow, and readability.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Launched quality assurance practices for each phase of development
Owner
Gwins Gutter Services LLC.
10.2007 - 09.2023
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Designed business plan to define concept, short-term and long-term goals and strategies.
Promoted business via social media to generate leads and maximize brand identity.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Devised processes to boost long-term business success and increase profit levels.
Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
Performed statistical analyses to gather data for operational and forecast team needs.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assisted in recruiting, hiring and training of team members.
Reduced operational risks while organizing data to forecast performance trends.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reported issues to higher management with great detail.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Raised property accuracy and accountability by creating new automated tracking method.
Mitigated business risks by working closely with staff members and assessing performance.
Vice President
Ore Builders LLC.
01.2010 - 11.2018
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Identified opportunities to improve business process flows and productivity.
Monitored industry trends, keeping current on latest changes and competition in industry.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Streamlined operations to maximize business efficiency and profits.
Developed effective business strategies to capitalize on emerging market trends.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Established and maintained strong relationships with customers, vendors and strategic partners.
Managed financial, operational and human resources to optimize business performance.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Oversaw business-wide changes to modernize procedures and organization.
Maintained P&L and shouldered corporate fiscal responsibility.
Initiated strategy to drive company growth and increase market share and profitability.
Communicated business performance, forecasts and strategies to investors and shareholders.
Office Administrator
Discount Auto Sound
08.2002 - 08.2010
Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
Facilitated smooth communication within the office by acting as a liaison between different departments and teams.
Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
Coordinated with vendors to negotiate contracts for supplies, equipment, and services at competitive prices.
Ensured compliance with local, state, and federal regulations by staying informed about changes in relevant laws for business operations.
Increased efficiency across departments through effective delegation of tasks according to individual skills sets among administrative assistants.
Assisted in the preparation of monthly, quarterly and annual reports by compiling and analyzing data to identify trends and areas for improvement.
Evaluated and refined office procedures to establish best practices that contributed to increased efficiency across all departments.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Interacted with customers by phone, email, or in-person to provide information.
Reconciled account files and produced monthly reports.
Edited documents to improve accuracy of language, flow, and readability.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Managed and properly accounted for petty cash issued to facilitate general office activities.