Summary
Overview
Work History
Education
Skills
Timeline
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Amy Ore Gwin

Chesapeake,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Office Administrator

Team Trim Enterprises LLC.
Chesapeake, VA
04.2019 - Current
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development

Owner

Gwins Gutter Services LLC.
Chesapeake, VA
10.2007 - 09.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Devised processes to boost long-term business success and increase profit levels.
  • Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Mitigated business risks by working closely with staff members and assessing performance.

Vice President

Ore Builders LLC.
Chesapeake, Virginia
01.2010 - 11.2018
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Streamlined operations to maximize business efficiency and profits.
  • Developed effective business strategies to capitalize on emerging market trends.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Communicated business performance, forecasts and strategies to investors and shareholders.

Office Administrator

Discount Auto Sound
Chesapeake, VA
08.2002 - 08.2010
  • Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
  • Facilitated smooth communication within the office by acting as a liaison between different departments and teams.
  • Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
  • Coordinated with vendors to negotiate contracts for supplies, equipment, and services at competitive prices.
  • Ensured compliance with local, state, and federal regulations by staying informed about changes in relevant laws for business operations.
  • Increased efficiency across departments through effective delegation of tasks according to individual skills sets among administrative assistants.
  • Assisted in the preparation of monthly, quarterly and annual reports by compiling and analyzing data to identify trends and areas for improvement.
  • Evaluated and refined office procedures to establish best practices that contributed to increased efficiency across all departments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

Bachelor of Science - Early Education

Old Dominion University
Norfolk, VA
08.2010

Associate of Science - Early Education

Tidewater Community College
Norfolk, VA
05.2008

High School Diploma -

Atlantic Shores Christian School
Chesapeake, Virginia
05.2002

Skills

  • Human Resources
  • Office Supply Management
  • Bookkeeping
  • Technical Support
  • Administrative Support
  • Operations Management
  • Spreadsheet Development
  • Word Processing
  • Report Preparation
  • Project Management
  • Workforce Management
  • Scheduling
  • Expense Reporting
  • Billing Oversight
  • Business Administration
  • Leadership and Supervision
  • Business Correspondence
  • Schedule and Calendar Management
  • Managing Office Supply Inventory
  • Office Management
  • Processing Expenses
  • Office Administration
  • Organizational Skills
  • Scheduling Appointments
  • Customer Service
  • Written Communication
  • Microsoft Office Proficiency
  • Project Coordination
  • Document Management
  • Problem Solving
  • Teamwork and Collaboration
  • Calendar Management
  • Resource Allocation
  • Performance Monitoring
  • Multitasking
  • Budget Management
  • Project Planning
  • Business Development
  • Problem Resolution
  • Professional and Courteous

Timeline

Office Administrator

Team Trim Enterprises LLC.
04.2019 - Current

Vice President

Ore Builders LLC.
01.2010 - 11.2018

Owner

Gwins Gutter Services LLC.
10.2007 - 09.2023

Office Administrator

Discount Auto Sound
08.2002 - 08.2010

Bachelor of Science - Early Education

Old Dominion University

Associate of Science - Early Education

Tidewater Community College

High School Diploma -

Atlantic Shores Christian School

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