Amy Orozco
Casselberry,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Patient Financial Navigator- (Internal Transfer)
Florida Cancer Specialist Research
04.2019 - Current
- Enhanced patient satisfaction by addressing financial concerns and providing personalized financial guidance.
- Streamlined the financial assistance application process for patients, resulting in reduced wait times and increased approval rates.
- Collaborated with insurance providers to verify coverage and resolve billing disputes, improving patient trust and ensuring timely payments.
- Educated patients on available resources, payment options, and insurance benefits to promote informed decisionmaking.
- Conducted thorough assessments of patient eligibility for charity care programs, securing vital financial support for those in need.
- Served as a reliable point of contact for patients throughout their treatment journey, addressing concerns promptly and maintaining open lines of communication.
- Negotiated payment plans with patients experiencing financial hardship, minimizing write-offs while supporting continued access to care.
- Improved staff performance through targeted training sessions focused on best practices in patient financial navigation techniques.
- Coordinated with clinical staff to address potential financial barriers to care, ensuring timely provision of necessary services for patients.
- Provided excellent customer service to patients and medical staff.
Patient Services Specialist
Florida Cancer Specialist Research
02.2015 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Sales Associate
Things Remembered
08.2012 - 09.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Custom Engraver
- Trusted to make bank deposits
Receptionist
Primary Care Specialists
08.2008 - 02.2011
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Bone Marrow Coordinator Assistant
Florida Hospital Cancer Institute
05.2007 - 06.2008
- Assisted BM coordinator with verifying patient insurance and benefits. Prepared charts and instruction packets regarding patient surgery. Conducted patient tour of the surgical unit and recovery area. Assisted in faxing, mailing and medical records.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
No Degree - EMT Basic Certificate
Seminole State College of Florida
Sanford, FL02.2009
High School Diploma -
Lake Howell High School
Winter Park, FL05.2003
Skills
- HIPAA Compliance
- Insurance Verification
- Medicaid Knowledge
- Financial Counseling
- Customer Service
- Adaptability
- Empathy and Compassion
- Organizational Skills
- Team Collaboration
- Attention to Detail
- Multitasking Abilities
- Financial Assistance Programs
- Patient Advocacy
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Financial Navigator- (Internal Transfer)
Florida Cancer Specialist Research
04.2019 - Current
Patient Services Specialist
Florida Cancer Specialist Research
02.2015 - Current
Sales Associate
Things Remembered
08.2012 - 09.2015
Receptionist
Primary Care Specialists
08.2008 - 02.2011
Bone Marrow Coordinator Assistant
Florida Hospital Cancer Institute
05.2007 - 06.2008
No Degree - EMT Basic Certificate
Seminole State College of Florida
High School Diploma -
Lake Howell High School
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