Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amy Orris

Tucson,AZ

Summary

Proficient licensed insurance agent with a track record of excelling in call handling and CRM utilization, enhancing client engagement and satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

GEICO
01.2025 - 09.2025
  • Managed high volumes of inbound calls, assisting customers with policy inquiries and claims status.
  • Processed policy changes, renewals, cancellations, and reinstatements per underwriting guidelines.
  • Ensured compliance with state and federal insurance regulations alongside company policies.
  • Achieved performance metrics for call quality, response time, and customer satisfaction scores.
  • Educated policyholders on discounts and coverage options to enhance customer value.
  • Resolved complaints and escalations swiftly to uphold client satisfaction and retention.
  • Followed up post-claims or policy updates to strengthen long-term client relationships.

STAY AT HOME MOM/(HOME SCHOOL TEACHER)

03.2016 - 01.2025
  • Developed engaging lesson plans to accommodate diverse learning styles for my two children with ADHD and autism.
  • Utilized various platforms to deliver educational materials effectively.

CUSTOMER SERVICE REP

SYKES
10.2015 - 04.2016
  • Answered inbound calls and provided prompt, courteous customer support across a range of inquiries.
  • Maintained a calm and professional tone when assisting upset or frustrated customers.
  • Resolved customer issues efficiently by following standard procedures, and escalating when necessary.
  • Provided product or service information, and assisted customers in understanding the company's offerings.
  • Navigated multiple systems and databases simultaneously while speaking with customers.
  • Handled confidential customer information with discretion and in accordance with company policy.

Education

AA - BUSINESS AND PSYCHOLOGY

EL CAMINO COMMUNITY COLLEGE
TORRANCE, CA
01.2016

GENERAL EDUCATION - FRENCH 1, 2 AND 3

TORRANCE HIGH SCHOOL
TORRANCE, CA
01.2003

Skills

  • Customer service and support
  • Policy management
  • Client relationship management
  • Empathy and professionalism
  • High-volume call handling
  • CRM systems proficiency
  • Accurate record maintenance
  • Billing navigation
  • Underwriting guidelines knowledge
  • Insurance regulations expertise
  • Communication skills
  • Problem-solving abilities
  • Conflict resolution strategies
  • Customer satisfaction focus
  • Retention strategies
  • Adaptability in fast-paced environments
  • Insurance sales expertise
  • Product knowledge

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Data Entry Certificate, 2024
  • Arizona Personal Lines Insurance License Obtained in 2025, 21476990

Timeline

Licensed Insurance Agent

GEICO
01.2025 - 09.2025

STAY AT HOME MOM/(HOME SCHOOL TEACHER)

03.2016 - 01.2025

CUSTOMER SERVICE REP

SYKES
10.2015 - 04.2016

AA - BUSINESS AND PSYCHOLOGY

EL CAMINO COMMUNITY COLLEGE

GENERAL EDUCATION - FRENCH 1, 2 AND 3

TORRANCE HIGH SCHOOL

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