Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Amy Orris

Tucson,AZ

Summary

Experienced insurance professional with a strong background in delivering comprehensive insurance solutions. Known for a collaborative approach and consistent results in dynamic environments. Skilled in client relationship management and policy customization. Valued for reliability and adaptability. Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Adept at navigating complex insurance products and regulations to ensure optimal coverage for clients. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

GEICO
01.2025 - Current
  • Responded to high volumes of inbound calls, assisting customers with policy inquiries, claims status, billing questions, and coverage details.
  • Processed policy changes, renewals, cancellations, and reinstatements in accordance with underwriting guidelines.
  • Adhered to state and federal insurance regulations while maintaining compliance with company policies.
  • Met or exceeded performance metrics, including call quality, response time, and customer satisfaction scores.
  • Educated policyholders on available discounts and coverage options to ensure adequate protection and maximize customer value.
  • Utilized CRM and insurance management systems to accurately document customer interactions and maintain up-to-date policy records.
  • Resolved customer complaints and escalations quickly and professionally to ensure client satisfaction and retention.
  • Maintained confidentiality of customer information in accordance with HIPAA and data protection guidelines.
  • Followed up with customers to ensure satisfaction after claims or policy updates, strengthening long-term client relationships.
  • De-escalated difficult customer situations with empathy and professionalism, turning negative experiences into positive outcomes.

STAY AT HOME MOM/(HOME SCHOOL TEACHER)

03.2016 - 01.2025
  • Using multiple platforms from K-12 to homeschooling materials and websites to school both my boys until 3rd and 1st grade.
  • Learn some of the best customer service skills from two of the best and most demanding bosses and customers I’ve ever had to date.

CUSTOMER SERVICE REP

SYKES
10.2015 - 04.2016
  • Answered inbound calls and provided prompt, courteous customer support across a range of inquiries.
  • Maintained a calm and professional tone when assisting upset or frustrated customers.
  • Resolved customer issues efficiently by following standard procedures and escalating when necessary.
  • Provided product or service information and assisted customers in understanding company offerings.
  • Navigated multiple systems and databases simultaneously while speaking with customers.
  • Handled confidential customer information with discretion and in accordance with company policy.

CUSTOMER SERVICE REP

STAMPS.COM
03.2008 - 04.2010
  • Answered inbound calls and provided prompt, courteous customer support across a range of inquiries.
  • Maintained a calm and professional tone when assisting upset or frustrated customers.
  • Resolved customer issues efficiently by following standard procedures and escalating when necessary.
  • Demonstrated strong active listening skills to fully understand and address customer concerns.
  • Navigated multiple systems and databases simultaneously while speaking with customers.
  • Handled confidential customer information with discretion and in accordance with company policy.
  • Practiced proper call etiquette and followed all company guidelines for professionalism and compliance.

Education

AA - BUSINESS AND PSYCHOLOGY

EL CAMINO COMMUNITY COLLEGE, TORRANCE, CA
01.2016
NOT COMPLETED

GENERAL EDUCATION - FRENCH 1, 2 AND 3

TORRANCE HIGH SCHOOL, TORRANCE, CA
01.2003

Skills

  • Customer service
  • Policy coverage explanation
  • Customer concern resolution
  • Professionalism
  • Empathy
  • High call volume handling
  • Policy change management
  • CRM systems proficiency
  • Accurate client record maintenance
  • Billing issue navigation
  • Underwriting guidelines knowledge
  • State-specific insurance regulations knowledge
  • Communication
  • Problem-solving
  • Conflict-resolution
  • Customer satisfaction
  • Customer retention
  • Fast-paced environment adaptability
  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client account management

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Data Entry Certificate, 2024
  • Arizona Personal Lines Insurance License, 21476990

Languages

English
Native or Bilingual

Timeline

Licensed Insurance Agent - GEICO
01.2025 - Current
STAY AT HOME MOM/(HOME SCHOOL TEACHER) -
03.2016 - 01.2025
CUSTOMER SERVICE REP - SYKES
10.2015 - 04.2016
CUSTOMER SERVICE REP - STAMPS.COM
03.2008 - 04.2010
TORRANCE HIGH SCHOOL - GENERAL EDUCATION, FRENCH 1, 2 AND 3
EL CAMINO COMMUNITY COLLEGE - AA, BUSINESS AND PSYCHOLOGY

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