Summary
Overview
Work History
Education
Skills
Timeline
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Amy Ortega

Modesto,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Telemarketer

JJE Communications
Modesto, CA
04.2023 - Current
  • Manage large volumes of inbound and outbound calls with homeowners.
  • Utilize active skills to identify customers needs.
  • Adhere to communication scripts to promote additional products.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Provided product information, answered questions, and offered solutions to customer inquiries.

Medical Clerk

Aspen Family Medical Group
Modesto, CA
10.2021 - 09.2024
  • Observed confidentiality and safeguarded all patient-related information.
  • Lab and imaging result coordinator.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Provided administrative support to coworkers, taking on additional tasks during high volume periods.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

Education

High School Diploma -

Fred C. Beyer High School
Modesto, CA
05-2020

Skills

  • Excellent Customer Service
  • Appointment Scheduling
  • Information Sourcing
  • Microsoft Office/Exel/Quest/Precision imaging
  • Office Ally
  • Strong Organization skills
  • Ability to analyze complex information with attention to detail

Timeline

Telemarketer

JJE Communications
04.2023 - Current

Medical Clerk

Aspen Family Medical Group
10.2021 - 09.2024

High School Diploma -

Fred C. Beyer High School

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Amy Ortega