AMY ORTEGA-FREEMAN

• Responsible for scope and management of Volunteer recruitment program initiatives to provide a robust volunteer team that will help the organization create high-quality certification exams
• Manages multiple projects via Asana to ensure objectives are achieved according to measurement criteria
• Builds and maintains collaborative relationships with team members across different departments including assessment, compliance, engagement, marketing, communications, and informational technology

Select Accomplishments:

• Manages various recruitment projects, boosting volunteer sign-ups by 30% in 3 months

• Supervised 80 volunteers during assigned shifts and ensured that quality customer service and support were provided in a manner consistent with service delivery standards and core values
• Oversaw volunteer orientation curriculum design to support training rollout
• Hosted an average of 3 volunteer trainings and orientations per week to maintain a well-staffed volunteer team
• Built strong relationships with external stakeholders across Army post to ensure maximum project collaboration

Select Accomplishments:

• Increased foot traffic at USO Lounge by 150% in 6 months which ultimately brought in new sponsors, increase funding, boosted soldiers’ morale, and received Garrison recognition.

• Responsible for all communication for monthly community meeting project schedule
• Built collaborative working relationships with cross-functional team members and ensured we remained on schedule with deliverables
• Served as point of escalation for team members when issues arise that have the potential to inhibit completion of community meeting timelines

Select Accomplishments:

• Enhanced meeting format, boosting attendance by 10% in 5 months and generated positive team feedback.

• Efficiently executed over 30 public relations campaigns in Mexico, Colombia, Argentina, Peru, and Brazil
• Managed communication with internal and external stakeholders through publicity project changes in fast-paced environment, improving campaign logistics and talent-studio relationships
• Reported results and lessons learned upon project completion for continuous improvement purposes

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• Supported awards campaign project for ROMA, winning 2019 Academy Award for Best Foreign Film.

• Managed and executed logistics, staffing, permits, and marketing materials for the Avocados from Mexico college food truck tour from beginning to end, ultimately building strong relationships with the universities and teaching college-aged students the versatility of the avocado
• Prepared projects strategies and negotiated contracts; maintained project costs within budget and managed the budget throughout the life of the projects which resulted in 5% in cost savings.

• Identified and communicated project objectives, measurement criteria, and created project plans, which include major project milestones and task dependencies
• Performed market research, arranged meetings, analyzed data, and monitored marketing campaigns

Select Accomplishments:

• Exceeded client’s goals and expectations of annual ticket admissions by 18% in 2017.