Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Amy Ortiz Hernandez

Renton,WA

Summary

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Dental Assistant

Sheets Dental
12.2023 - 07.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Dental Assistant

Healthpoint Dental
08.2019 - 12.2022
  • Greeting patients and bringing them into treatment room
  • Prepare treatment room with the following prescribed procedures and protocols
  • Assisted with dental procedures including check-up exams, cleanings, fillings, extractions
  • Entered dental notes into EDR software
  • Took dental x-rays and panoramic
  • Maintained a clean, sterile, positive environment ensuring patient safety
  • Sterilizing instruments, marking them with date and time, making sure test strips were included in pouches and which autoclave they were sterile in

Host

Bahama Breeze
05.2021 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Dental Assistant

Fort Dental Kids Dentistry & Orthodontics
05.2018 - 05.2019
  • Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
  • Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
  • Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
  • Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.

Dental Assistant Externship

Pacific NW Dentistry
02.2018 - 04.2018
  • Bring patient to treatment room by welcoming and seating the patient
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.

Server/Restaurant Hostess

IHOP
09.2016 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sales Associate

JCPenney
05.2014 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Kent Mountain View High
Des Moines, WA
06.2016

Dental Assistant Certificate -

Pima Medical Institute
Renton, WA
08.2018

Skills

  • Compassionate approach
  • Integrate well with the team
  • Documentation of patient care
  • Appointment scheduling
  • Expose dental diagnostic x-rays
  • Exceptional customer service
  • Technical skills
  • Worked with Microsoft excel, Microsoft office, word document and medical software

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

My interests outside of work I like to spend time with my kids and family, cooking, listening to music, and traveling

Timeline

Dental Assistant

Sheets Dental
12.2023 - 07.2024

Host

Bahama Breeze
05.2021 - 08.2021

Dental Assistant

Healthpoint Dental
08.2019 - 12.2022

Dental Assistant

Fort Dental Kids Dentistry & Orthodontics
05.2018 - 05.2019

Dental Assistant Externship

Pacific NW Dentistry
02.2018 - 04.2018

Server/Restaurant Hostess

IHOP
09.2016 - 05.2017

Sales Associate

JCPenney
05.2014 - 08.2015

High School Diploma -

Kent Mountain View High

Dental Assistant Certificate -

Pima Medical Institute

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Amy Ortiz Hernandez