Amy Orzechowski
North Tonawanda,NY
Summary
As a forward-thinking salesperson with 25 years of experience and over $2M in sales. I know firsthand the importance of empathy and attentiveness in closing a deal. I seek a sales role where I can continue to foster and hone these traits as I grow within an accomplished sales organization.
Dynamic and motivated professional with 25 years of experience in the Sales and customer service industry. Demonstrating exceptional communication skills and making critical decisions during challenging situations. Adaptable and leadership capabilities with an ability to work independently. Ability to create effective marketing and developing opportunities that further establish organizational goals.
Overview
16
16
years of professional experience
Work History
Sales Representative
Garrett Leather Corp.
08.2020 - 01.2023
- Executed on outbound calling strategy to warm leads, leading to a close rate of 26%, which exceeded expectations by 50%
- Worked closely with existing customer to understand their needs, resulting in recorded notes in SAP/Outlook to follow-up with customers
- Maintained up-to-date knowledge of sales strategies and product offerings.
- Used customer insights to develop innovative sales strategies to increase sales.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
Client Service Representative
Garrett Leather Corp.
01.2019 - 08.2020
- Set up and activate customer accounts
- Shared detailed information regarding texture and color options to help customers make decisions
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Provided excellent services for customers by following up on daily requirements
- Worked under strict deadlines and responded to service requests and emergency orders
- Processed customer account changes
- Completed diverse tasks daily to serve customer needs, including processing and payments, managing returns and exchanges, and logging daily shipments
- Maximized customer satisfaction by handling all incoming customer emails and telephone interactions daily
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations
- Escalated customer satisfaction ratings by offering valuable insights into customer's needs and expectations
- Developed more than required new customer prospects or referrals each week
- Delivered a high level of service and support to each customer, paving the way for future business opportunities
- Worked with external Sales representatives to process and address customer needs
- Recommended, selected, and helped locate merchandise based on customer needs and desires
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Bartender/Server
Beechwood Golf Club
04.2016 - 07.2018
- Supported Chief Operating Officer with daily operational functions
- Assisted in banquet facility customer service
- Bartender/Server to customers
- Operated the Golf course responsibilities/customer service
- Worked directly with the General manager/owner to achieve a positive and enjoyable experience for all members and guests.
Certified Personal Trainer
Bella Fitness
07.2009 - Current
- Assessed individual progress and suggested appropriate changes
- Maintained detailed personal training records and updated progress after each session for each client served
- Designed customized client programs to meet individual fitness needs
- Designed enjoyable and innovative customized training programs based on fitness goals
- Performed initial client assessment and analysis to begin the research process
- Served as a point of reference for fitness expertise within the club.
- Educated clients on the importance of proper warm-up, cool-down, and stretching techniques to promote recovery and prevent injuries.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Office Manager
Erie Custom Products
10.2007 - 02.2012
- Sourced vendors for special project needs and negotiated contracts
- Prepared vendor invoices and processed incoming payments
- Maintained computer and physical filing systems
- Ordered all office supplies, including ink cartridges, toner, and paper
- Designed marketing brochures and wrote website copy
- Held oversight of office inventory activities, including ordering and requisitions, stocking, and receiving shipments.
Education
Selling in a crisis -
Sales Gravy
Certified Fitness Trainer & Sports Nutritionist - Exercise Science
ISSA
01.2009
High School Diploma -
Lafayette High School
Buffalo, NY01.1998
Skills
- Self-motivated
- Skilled in customer service, public relations, and problem-solving
- Strong verbal communication
- Client assessment and analysis
- Account management
- Customer support
- Direct sales
- Inbound and outbound calling
- Data evaluation
- Customer service
- High-energy attitude
- Customer relations
Timeline
Sales Representative
Garrett Leather Corp.
08.2020 - 01.2023
Client Service Representative
Garrett Leather Corp.
01.2019 - 08.2020
Bartender/Server
Beechwood Golf Club
04.2016 - 07.2018
Certified Personal Trainer
Bella Fitness
07.2009 - Current
Office Manager
Erie Custom Products
10.2007 - 02.2012
Selling in a crisis -
Sales Gravy
Certified Fitness Trainer & Sports Nutritionist - Exercise Science
ISSA
High School Diploma -
Lafayette High School