ChoiceADVANTAGE
Amy Overton
Hospitality Professional
Clovis,CA
Summary
Excellent ability to lead others while projecting and eliciting positive energy, enthusiasm, and motivation while exceeding any responsibilities expected of me.
I AM
Intelligent, Enthusiastic, a Team Player, Organized, Detail Oriented, Dependable, Creative, Determined, Very Personable, a Positive Role Model, and Leader.
I CAN
Analyze and address solutions with a proactive approach, prepare annual budgets, examine and evaluate monthly P&L statements. Multi task a variety of projects including large scale renovations and CAPEX. Adapt and work effectively with management companies and their strategies. Prioritize responsibilities and provide extensive multi hotel operations support.
I WILL
Approach each task with enthusiasm and determination. Inspire my teammates to work to their potential. Demonstrate knowledge and expertise with our proprietary systems. Strive for the highest level of profitability and contribute to the company's objectives and overall success.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
PORTFOLIO MANAGEMENT DIRECTOR
Choice Hotels International
04.2025 - 12.2025
- Managed a multi-state portfolio across eight West Coast markets, guiding franchise owners through their contractual obligations with Choice Hotels.
- Advised owners through the contract renewal process, PIP planning, and fee structures. Drove owner retention by addressing risks, navigating organizational resources, and supporting overall portfolio growth.
- Served as a primary liaison between owners and internal departments to enhance owner satisfaction.
REGIONAL AREA DIRECTOR OF FRANCHISE PERFORMANCE
Choice Hotels International
08.2022 - 04.2025
- Strategic Advisor to a portfolio of 110 mid-scale, upper mid-scale, and dual-branded extended-stay hotels, including 63 prominent client properties.
- Developed tailored-based impactful consultations, utilizing available resources for addressing hotels' specific needs.
- Collaborated with owners to develop action plans and execute a performance improvement strategy.
- Assisted owners in delivering excellent levels of guest satisfaction and revenue, with the goal of optimizing profitability.
AREA DIRECTOR OF FRANCHISE SERVICES
Choice Hotels International
04.2015 - 07.2022
- Drove performance through consultations in 70 midscale hotels in an assigned territory while cultivating and maintaining effective franchisee relationships.
- Monitored hotel revenue, performance indices, guest satisfaction scores, and assisted in driving top line revenue. Identified and prioritized opportunities to enhance performance.
- Ensured owner execution of the midscale operating model, driving brand efficiency and profitability.
AREA GENERAL MANAGER
Hampton Inn & Suites Clovis Airport North / Homewood Suites Fresno Airport/Clovis
Clovis, USA
11.2010 - 04.2015
- Responsible for the overall aspects of management in 83 room Homewood Suites and 86 room Hampton Inn & Suites in Clovis.
- Led the operational turnaround of Homewood Suites, improving brand ranking from the bottom 5% to the top 10% in 24 months.
- Earned six consecutive "Outstanding" Quality Insurance Inspections at the Homewood Suites by Hilton, 2012-2014
- Maximized financial performance in 2014 as both hotels ended #2 in Rev PAR.
GENERAL MANAGER
Piccadilly Inn Airport
Fresno, USA
07.2008 - 10.2010
- Perform direct oversight of all 90 staff members in rooms, food and beverage departments in a 185 room full service hotel with high volume restaurants and banquet revenue.
GENERAL MANAGER
Piccadilly Inn Shaw
Fresno, USA
05.2003 - 07.2008
- Provided leadership and management in a 194 luxury full service hotel with a staff of 80.
Education
Bachelor of Science - Hotel/Restaurant Institutional Management
Johnson & Wales University
1 1990
Associate of Science - Hotel/Restaurant Management
Johnson & Wales University
1 1988
Skills
- Portfolio Management
- Revenue Optimization
- Franchise Owner Relations
- Data Analysis
- Effective Communication
- Training and Development
- E-Commerce Strategy
- Budget Management
- Negotiation & Influence
- Organizational Skills
Volunteer Experience
Vice Chair, Fresno/Clovis Convention & Visitor's Bureau, 12/2012 to 05/2015
Awards
- Guest Experience Luminary Award, Franchise Performance, 2022
- Highest Associate Satisfaction Award, Dimension Development, 2015
- Connie Pride Merit Award, Homewood Suites by Hilton, 2013
Certification
(CHBA) Certified Hospitality Business Acumen, 2023
(LFP) Leadership Foundation Program, 2023
(CRME) Certified Revenue Management Executive, 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ChoiceMAX
Cvent
HotStats
Salesforce
Tableau
TravelClick
Timeline
PORTFOLIO MANAGEMENT DIRECTOR
Choice Hotels International
04.2025 - 12.2025
REGIONAL AREA DIRECTOR OF FRANCHISE PERFORMANCE
Choice Hotels International
08.2022 - 04.2025
AREA DIRECTOR OF FRANCHISE SERVICES
Choice Hotels International
04.2015 - 07.2022
AREA GENERAL MANAGER
Hampton Inn & Suites Clovis Airport North / Homewood Suites Fresno Airport/Clovis
11.2010 - 04.2015
GENERAL MANAGER
Piccadilly Inn Airport
07.2008 - 10.2010
GENERAL MANAGER
Piccadilly Inn Shaw
05.2003 - 07.2008
Bachelor of Science - Hotel/Restaurant Institutional Management
Johnson & Wales University
Associate of Science - Hotel/Restaurant Management
Johnson & Wales University