Amy Ozburn, RN
Rutledge,GA
Summary
Diligent Senior Product Manager offering 10 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Product Manager
Insync Healthcare Solutions
07.2021 - 12.2022
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Maintained positive vendor relations to build strong partnerships.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed product demonstrations and testimonials for performance evaluation.
Clinical Product Owner (6 Month 1099 Contract)
Experity
10.2020 - 05.2021
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Allocated and approved team resource usage.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Analyzed user feedback and implemented changes to product design.
- Created visuals and renderings communicating product design concepts.
Clinical Consultant (6 Month 1099 Contract)
Dr. Chrono
10.2017 - 05.2018
- Improved workflow automation to reduce wasted time and resources.
- Guided staff in clinical best practices and evidence-based methods.
- Collected and analyzed key data to make accurate assessments.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Senior Sales Solution Consultant
CareCloud
10.2015 - 10.2017
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of CareCloud.
- Performed detailed research of customer business structures to accurately tailor CareCloud to unique needs of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Developed post-sale technical processes for installation and technical support.
- Defined and described logistics of proposed projects to customers.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Designed post-sale training curricula to educate customers on use and maintenance of CareCloud products.
EMR Clinical Training
CareCloud
07.2013 - 10.2015
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Led custom product training and deployment to meet organizational goals.
- Customized, developed and managed individualized deployments to assist utilization.
- Documented specialized data and requirements to address business demands.
EHR Clinical Implementation Consultant
Greenway
02.2010 - 10.2013
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Traveled to customer facilities to inspect initial implementation of [Product or Service], directing apparent issues to appropriate engineering staff for correction.
- Evaluated implementation personnel training procedures, taking customer feedback and overall [Type] performance metrics into account when designing future training guidelines.
- Oversaw [Number] implementation personnel through [Number] professional service engagements.
- Configured implementation parameters based on customer requests and personal inspection of clients' [Type] limitations.
- Authored user documentation to help train third-party personnel on newly-implemented [Product or Service].
Immunization Registry (GRITS) Program Manager
Georgia Department Of Public Health
01.2007 - 10.2013
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
Education
Bachelor of Science - Nursing
Georgia State University
AtlantaSkills
- Competency in procedure development
Proven patience and self-discipline
Health care billing proficiency
Conflict resolution
Clinical training
Government relations knowledge
Strong medical ethic
Personal and professional integrity
Strong clinical judgment
Financial aptitude
Computerized charting
Sound decision making
Problem resolution ability
In-depth claims knowledge
Staff training and development
Effectively influences others
Chart preparation/filing aptness
Critical thinking proficiency
Flow sheet charting skillfulness
Certification
- CPM - Certified Product Manager
Timeline
Clinical Product Manager
Insync Healthcare Solutions
07.2021 - 12.2022
Clinical Product Owner (6 Month 1099 Contract)
Experity
10.2020 - 05.2021
Clinical Consultant (6 Month 1099 Contract)
Dr. Chrono
10.2017 - 05.2018
Senior Sales Solution Consultant
CareCloud
10.2015 - 10.2017
EMR Clinical Training
CareCloud
07.2013 - 10.2015
EHR Clinical Implementation Consultant
Greenway
02.2010 - 10.2013
Immunization Registry (GRITS) Program Manager
Georgia Department Of Public Health
01.2007 - 10.2013
Bachelor of Science - Nursing
Georgia State University
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