Amy Padgett
Dallas,NC
Summary
Motivated Assistant Manager with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Wal-Mart Supercenter
Denver, NC
01.2021 - 05.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Wait Staff Member
Jekyll And Hyde Taphouse And Grill
Belmont, NC
05.2020 - 01.2021
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Discussed dining menu information to aid in decision process for senior residents.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Assistant Manager
Court Street Grille
Lincolnton, NC
12.2018 - 05.2020
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Wait Staff Member/Bartender
Joey's Fine Food & Pizza
Denver, NC
04.2016 - 12.2018
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Wait Staff Member/Bartender
HMSHost
Charlotte, NC
05.2008 - 04.2015
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Cleared table and bussed dishes to allow for quick setups.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
Education
High School Diploma -
Gaston College
Dallas, NC05.1992
Pre-Nursing
Gaston College
Dallas, NCSome College (No Degree) - CNA 1 Certification
Gaston College
Dallas, NCSome College (No Degree) - CNA 2 Certification
Gaston College
Dallas, NCSkills
- Complex Problem Solving
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Customer Rapport
Accomplishments
- Promoted from Personal shopper to frontend team lead, in less than 12-months.
- Promoted from frontend team lead to Assistant manager, in less than 12-months.
- Elected by store manager to go to Shareholders/Associate Appreciation Conference in Bentonville Arkansas
- Collaborated with City Council to obtain a sanitation grant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Assistant Manager
Wal-Mart Supercenter
01.2021 - 05.2023
Wait Staff Member
Jekyll And Hyde Taphouse And Grill
05.2020 - 01.2021
Assistant Manager
Court Street Grille
12.2018 - 05.2020
Wait Staff Member/Bartender
Joey's Fine Food & Pizza
04.2016 - 12.2018
Wait Staff Member/Bartender
HMSHost
05.2008 - 04.2015
High School Diploma -
Gaston College
Pre-Nursing
Gaston College
Some College (No Degree) - CNA 1 Certification
Gaston College
Some College (No Degree) - CNA 2 Certification
Gaston College