Amy Page
Altamonte Springs,FL
Summary
Motivated individual with a strong belief in the value of hard work and dedication, seeking a company where interpersonal and leadership skills can be leveraged to continue growth and reach full potential. Committed to delivering exceptional customer service to both internal and external customers. Possessing over 5 years of experience in a fast-paced market, including a lead cashier role. Developed a keen attention to detail and proven reliability. As a service-focused Valet, has a track record of successfully coordinating the smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction through professional operation of cars, trucks, and SUVs. With a clean driving history, safety and attentiveness are top priorities in all aspects of work.
Overview
7
7
years of professional experience
Work History
Lead Valet Supervisor
Wyndham Lake Buena Vista & Renaissance Resort
06.2020 - Current
- Assisted guests with transportation and luggage as necessary
- Ensured smooth operation of valet service
- Handled cash transactions accurately, ensuring timely deposits and accurate recordkeeping.
- Ensured smooth workflow during peak hours by assigning tasks strategically among team members.
- Streamlined vehicle retrieval process for reduced wait times and increased customer satisfaction.
- Promoted effective communication within the team by conducting regular meetings and sharing updates on company policies.
- Provided exemplary customer service, leading to repeat business and positive reviews from clients.
- Trained new employees on best practices for parking and retrieving vehicles safely and efficiently.
- Maintained accurate records of parked vehicles, resulting in quick and error-free retrievals.
- Demonstrated exceptional multitasking abilities while managing multiple responsibilities during busy shifts.
- Enhanced customer satisfaction by providing efficient and professional valet services.
- Reduced damage claims by maintaining a clean driving record and following proper parking techniques.
- Collaborated with hotel staff to ensure seamless integration of valet services for guests.
- Addressed guest complaints promptly, resolving issues professionally to maintain positive client relationships.
Lead Cashier
Winn Dixie
05.2019 - 06.2020
- Maintained cost-effective levels to meet production goals
- Implemented and enforced standards and procedures to ensure safe and healthy workplace
- Developed and maintained positive customer relationships
- Maintained high levels of consistency in effort, reliability, and integrity.
- Actively pursued assistance and advice
- Motivated learner with strong drive to acquire new skills
- Enhanced productivity by effectively handling product ordering, receiving, and associated paperwork.
- Maintained meticulous records of opening and closing procedures, ensuring accountabilities for all assets.
- Maintained balanced cash drawer with diligent attention to detail and accurate counting practices.
- Maximized cashier performance and team contributions through training, mentoring, and development with positive techniques.
Customer Service
Walmart
01.2018 - 06.2020
- Facilitated customer interactions through efficient communication techniques
- Efficiently handled customer billing processes
- Processed returns and ensured accurate handling of products
- Streamlined money service processes
- Effectively operated as a Cap 2 team member, specializing in product and inventory movement.
- Performed duties at garden center.
- Demonstrated exceptional performance in meeting both sales and customer service objectives.
- Increased sales with targeted marketing initiatives and exceptional customer service.
Education
GED -
Houghton Lake Adult Ed
Houghton Lake, MI04.1998
Skills
- Computer proficient
- Problem solving abilities
- Strong written and verbal communication skills
- Supervisory experience inventory control practices
- General math skills
- Multi-tasking & organization skills
- Health and safety training
- Adaptive to diverse environments
References
As needed upon request.
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Timeline
Lead Valet Supervisor
Wyndham Lake Buena Vista & Renaissance Resort
06.2020 - Current
Lead Cashier
Winn Dixie
05.2019 - 06.2020
Customer Service
Walmart
01.2018 - 06.2020
GED -
Houghton Lake Adult Ed