Amy Page
Amelia,OH
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
Hollywood Feed/ PetPeople
04.2017 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Implemented customer service initiatives that improved overall satisfaction ratings by 94%
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Identified areas of improvement within the store layout resulting in a increase in average transaction value
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Pet Care Manager
PetSmart
05.2011 - 04.2017
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Provided exceptional care and attention to pets, ensuring their comfort, safety, and well-being
- Administered medications and treatments as directed by veterinarians, maintaining accurate records of dosages and responses
- Monitored the health and behavior of pets on a daily basis, promptly reporting any concerns or changes to veterinary staff
- Assisted in the handling and restraint of animals during examinations, procedures, or treatments
- Maintained cleanliness and sanitation standards in kennels, play areas, and common spaces to prevent the spread of diseases
- Prepared meals according to specific dietary requirements for each pet under supervision
- Collaborated with veterinary team members during medical procedures or emergencies requiring immediate attention
- Educated pet owners about proper nutrition, exercise routines, grooming practices, and preventive healthcare measures for their pets' overall well-being
- Assisted in monitoring inventory levels of supplies such as food products, medications, and cleaning materials; placed orders when necessary
- Ensured compliance with all safety protocols related to animal handling and facility maintenance
- Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
- Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions from owners.
- Oversaw all aspects of facility maintenance, ensuring a clean, safe, and comfortable environment for both pets and employees.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
Education
High school diploma or GED - General
Crestview High School
05.2001
Skills
- Store Management Experience
- Retail Management
- Strategic Planning
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Hollywood Feed/ PetPeople
04.2017 - Current
Pet Care Manager
PetSmart
05.2011 - 04.2017
High school diploma or GED - General
Crestview High School
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