Amy Page
Port Arthur,TX
Summary
Dynamic Assistant Property Manager with strong communication skills and a proven track record in tenant issue resolution. Enhanced tenant satisfaction through efficient maintenance response and conflict resolution, achieving high payment rates. Skilled in leasing and sales, I foster positive relationships that drive tenant retention and community engagement.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
The Willows Apartments
03.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
High School Diploma -
Port Neches-Groves High School
Port Neches, TX05-1994
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Leasing and sales
- Payment collection
Timeline
Assistant Property Manager
The Willows Apartments
03.2020 - Current
High School Diploma -
Port Neches-Groves High School
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