Amy Pahlen
Pasadena,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Fuller Theological Seminary
11.2022 - Current
- Provide technical support for a broad variety of software, hardware, and network-related issues.
- Use ticketing systems to manage and process support actions and requests.
- Provide phone, email, remote, and on-site support for faculty, staff, and students with accessing Fuller systems and troubleshooting Fuller-issued equipment.
- Document support interactions for future reference.
- Collaborate with the team to escalate and address technical issues.
- Provision Windows and Mac desktops and laptops for end users, as well as deploy equipment and train end users on how to use their tech equipment.
- Assist with the implementation of two-factor authentication for students, faculty, and staff to access Fuller systems.
Graduate Teaching Assistant
Fuller Theological Seminary
09.2018 - 12.2022
- Facilitated discussions in class and Zoom meetings, as well as online Canvas forums.
- Assisted students with class content, expectations, coursework feedback, and research resources
- Checked assignments, proctored tests, and provided grades according to professors' standards.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Communicated with professors about course content, student progress, and student concerns.
- Offered one-on-one meetings with students to provide additional support and guidance to students.
- Advised and mentored students on navigating academic and professional goals with support and guidance.
- Maintained course Canvas shells and materials to provide students with easy access to course materials and resources.
Classroom Support Associate
Fuller Theological Seminary
09.2021 - 07.2022
- Provided technical support and customer service in classrooms and meeting spaces for faculty, staff, and students.
- Provided onsite and remote technical support for video conferencing systems, classroom equipment, and computers.
- Performed regular maintenance on classroom technology equipment.
- Assisted in setting up, tearing down, and operating audio-visual and video conferencing equipment for classes as needed.
Professional Expert- Testing Accommodations
Pasadena City College
01.2017 - 03.2020
- Communicated with students and professors to schedule course exams and acquire materials.
- Proctored exams according to professors’ instructions and students' Classroom Accommodations Plans- including working with assistive technology, scribing and/ or reading exams.
- Identified student and exam issues, analyzed information, and provided solutions to problems.
- Maintained records of student interactions and exams.
- Managed time efficiently to complete all tasks within deadlines.
- Acted as liaison to the Assistive Technology Director with the training and distribution of assistive technology.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Guest Teacher
Fountain-Fort Carson School District #8
09.2016 - 09.2017
- Instructed students in lesson plans that had been created by teacher.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented classroom management skills and used a variety of teaching methods.
- Answered questions from students regarding instruction material.
- Worked with special education students in a variety of settings- most notably with the Early Intervention Program
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Children's Ministry Coordinator
Bethel Lutheran Church
09.2012 - 05.2016
- Recruited and trained volunteers and staff in the care of children and facility procedures for various aspects of Children’s Ministry such as: Sunday School and special events.
- Evaluated and selected age-appropriate curriculums for Sunday School and Vacation Bible School.
- Worked with staff and volunteers to plan family events and milestone ministries.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Created and maintained safe and nurturing environment for children.
- Analyzed revenue and program cost data to determine budget priorities.
- Led children’s sermons during main worship services.
- Assisted with other areas of ministry as needed.
Pre-Kindergarten Teacher
KinderCare Learning Centers
05.2010 - 09.2013
- Developed weekly lesson plans and activities to engage children and promote learning.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Established positive communication with parents in daily conversation.
- Addressed behavioral and learning issues with parents and daycare management.
- Oversaw the Health and Safety program in the center.
Education
Master of Divinity -
Fuller Theological Seminary in California
Pasadena, CA08.2016
Bachelor of Science in Elementary Education -
Minnesota State University-Moorhead
Moorhead, MN05.2008
Skills
- Customer service
- Problem Solving
- Technical Support
- Help Desk
- Remote Support Software
- Software Troubleshooting
- Active Directory
- Desktop Support
- Microsoft Windows
- Mac OS
- Microsoft Office
- Google Workspace
- Computer Provisioning
- Teaching
- Special Education
Certification
Google IT Support Professional Certificate, 08/01/23, Present
Assessments
- Technical support: Customer situations, Proficient, 11/01/23, https://share.indeedassessments.com/attempts/6ac25ab4913906dc968fcd55f339a430eed53dc074545cb7
- Technical support, Proficient, 11/01/23, https://share.indeedassessments.com/attempts/c19b11f60098fbfa41d46aab6ba4ad87eed53dc074545cb7
Timeline
Technology Support Specialist
Fuller Theological Seminary
11.2022 - Current
Classroom Support Associate
Fuller Theological Seminary
09.2021 - 07.2022
Graduate Teaching Assistant
Fuller Theological Seminary
09.2018 - 12.2022
Professional Expert- Testing Accommodations
Pasadena City College
01.2017 - 03.2020
Guest Teacher
Fountain-Fort Carson School District #8
09.2016 - 09.2017
Children's Ministry Coordinator
Bethel Lutheran Church
09.2012 - 05.2016
Pre-Kindergarten Teacher
KinderCare Learning Centers
05.2010 - 09.2013
Master of Divinity -
Fuller Theological Seminary in California
Bachelor of Science in Elementary Education -
Minnesota State University-Moorhead
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