AMY PAIGE MAYER
Wichita Falls
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
36
36
years of professional experience
Work History
HIM Representative
Concord Medical Group
10.2021 - Current
- Assist healthcare providers to complete outstanding or ambiguous documentation.
- Assist in coordinating information needed for claim filing with the billing company.
- Train and educate providers on proper coding practices for professional encounters.
- Provide immediate feedback to providers on coding and clinical documentation.
- Assist in ensuring the accuracy, completeness, and security of patient health information.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
Medical Office Manager
Brazos Family Clinic
03.2019 - Current
- Managed daily operations to ensure efficient clinic workflow and patient satisfaction.
- Oversaw staff scheduling, optimizing resource allocation to meet patient demand.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Referral/Prior Authorization Specialist
Throckmorton Rural Health Clinic
10.2016 - 03.2019
- Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
- Maintain referral records and report data.
- Performs patient referrals and authorizations by completing and submitting all required documents for review and consideration.
- Ensure that follow up referral appointments and reports were kept and received.
Total Loss Claims Adjuster
Fred Loya Insurance
08.2014 - 03.2015
- Handled multiple automobile total loss claims.
- Provided quality customer service to meet the needs of the insured, claimant, all internal and external customers.
- Contacted all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation).
- Reviewed controlling claim handler’s coverage determination, summarized the review and seek clarification as needed. Recognized additional coverage issued (i.e. covered equipment, endorsements).
Office Manager/Legal Assistant
Law Office of Terry K. Fleming
03.2003 - 08.2013
- Coordinated office operations, ensuring seamless workflow and effective communication among legal staff.
- Managed scheduling for attorneys, optimizing appointment times and enhancing client service delivery.
- Assist with legal research, drafting documents(pleadings, motions, contracts)
- Assist with managing case files
- Prepared clients for appointments, depositions and court appearances.
- Negotiated and settled cases with insurance companies.
Office Manager
Baja Beach Club
05.1993 - 05.1995
- Provided direct administrative support to the President, Vice-President and Senior Management.
- Managed calendar, travel arrangements, and daily administrative tasks for executives.
- Processed expense reports, ordered supplies and arranged meetings.
- Assisted with budget tracking and day to day budget management.
- Trained and supervised new staff members, determined work hours and helped evaluate performance.
- Diplomatically resolved staff/client complaints and concerns.
Seaman Recruit
United States Navy
03.1990 - 04.1990
Education
Property and Casualty Adjuster License -
Texas Department of Insurance
01.2018
High School - undefined
Dover High School
Dover, NH01.1987
No Degree - Political Science And Government
University of New Hampshire
Durham, NHSkills
- Data entry proficiency
- Goal-oriented mindset
- Employee training
- HIPAA regulations knowledge
- Effective communication with healthcare providers
- Expertise in EMR systems
- Medical data quality assurance
Timeline
HIM Representative
Concord Medical Group
10.2021 - Current
Medical Office Manager
Brazos Family Clinic
03.2019 - Current
Referral/Prior Authorization Specialist
Throckmorton Rural Health Clinic
10.2016 - 03.2019
Total Loss Claims Adjuster
Fred Loya Insurance
08.2014 - 03.2015
Office Manager/Legal Assistant
Law Office of Terry K. Fleming
03.2003 - 08.2013
Office Manager
Baja Beach Club
05.1993 - 05.1995
Seaman Recruit
United States Navy
03.1990 - 04.1990
High School - undefined
Dover High School
Property and Casualty Adjuster License -
Texas Department of Insurance
No Degree - Political Science And Government
University of New Hampshire
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